Download Purchase Link

[Guest Dave March]

Hi,How long does it normally take to receive the download link after purchase?I Purchase the 737 yesterday (31/08/03) and as yet have not received any reply, other than confirmation of my purchase... but no download link, which the email said I would receive.I've also email PMDG but again, no reply.CheersDave March

[Guest Dave March]

Still no news or correspondence from PMDG !!!Dave March

[Guest]

I would also like an answer to this as I purchased earlier today and have had no download link.I also e-mailed PMDG direct but no reply as yet.Peter Ribi

[Guest Ray CYYZ]

Took all of about a minute for me, if you didn't get it are you sure you gave them a valid email account that was not past it's quota?Flip a note off to support@precisionmanuals.com detailing what you sent in your order so they can backtrack it for you.Ray

[Guest Dave March]

Thanks for the reply Ray.Yes, it's always possible I typed my email address incorrectly, but I don't think so.As for emailing support I have. Infact I've sent two, but still no reply!!CheersDave March

[Guest Daniel Pimentel]

Dave: PMDG's turnaround times are usually no more than 24 hrs. How long has it been since your purchase?DP

[gosta 0]

Hi Dave,the download link was included in my order confirmation e-mail. It's right at the very bottom, it looks a bit like a signature or originator details.Are you sure it's not in there?Cheers,Gosta.http://hifi.avsim.net/activesky/images/wxrebeta.jpg

[Guest Fortress]

>Hi Dave,>>the download link was included in my order confirmation>e-mail. It's right at the very bottom, it looks a bit like a>signature or originator details.>>Are you sure it's not in there?Agreed. I was just thinking this! I only had the one e-mail: the confirmation of purchase which also had the link towards the bottom.Cheers,Paulhttp://www.strontiumdog.plus.com/sbird.jpgOfficially licenced by British Airways plc for use of name and logo[p]AMD XP2800+ Barton, Gigabyte GA-7NNXP nForce2, 1Gig Crucial PC3200 DDR 400MHz, Gainward 128 MB GF4-4200, SB Audigy, 3 x WD Caviar SE[/p]

[W2DR 1,860]

Same here. It's on the bottom of the e-mail just below the password.Doug

[Guest Dave March]

I ordered first thing Sunday morning (31/8/03)CheersDave MarchEmail:dmarch@oncourse-software.co.ukFDC Website:http://www.oncourse-software.co.uk

[Guest Dave March]

I haven't received any email. Only confirmation of order was from the payments system.... of which I took a printout and have my order confirmation reference number.CheersDave MarchEmail:dmarch@oncourse-software.co.ukFDC Website:http://www.oncourse-software.co.uk

[Guest Dave March]

I haven't received any email. Only confirmation of order was from the payments system.... of which I took a printout and have my order confirmation reference number.What I really find infuriating is I can't get ANY reply from PMDH. Even a reply stating they have no record of the transaction would be something, then I could take it up with the creadit card company, which is what it semms I'll have to do anyway!Thanks for the replyCheersDave MarchEmail:dmarch@oncourse-software.co.ukFDC Website:http://www.oncourse-software.co.uk

[Guest Dave March]

Thanks for taking the time to reply... if only PMDG would do the same.Please see my reply to the previous postCheersDave MarchEmail:dmarch@oncourse-software.co.ukFDC Website:http://www.oncourse-software.co.uk

[gosta 0]

Hi Dave,hmm, strange. Another thing, though - bear in mind that Monday was a Bank Holiday in North America, so people will be getting back to work on Tuesday. I believe the PMDG support guys are based somewhere around New York...Cheers,Gosta.http://hifi.avsim.net/activesky/images/wxrebeta.jpg

[Guest Dave March]

That's a very good point. I'll give it another 24 hours but then I start calling the credit card company to obtain a refund and lodge a complaint.ThanksDave March