Support currently available/awake?

[DAD 2,650]

Hey guys, I bought the 738 and now I am one with a broken d/l link :-(. Already sent the email with PO# to support@ but did not receive any response yet. Well, just want to make sure support is not sleeping these hours due to the time shift?RegardsPhil

[John_Tavendale 453]

Support isn't manned 24/7. You'll be answered as soon as possible. :)

[DAD 2,650]

John, you cannot possible help, can you? Sitting in the office on Sunday in order to use the broad band access and got nothing to download :-zhelp Phil

[John_Tavendale 453]

I wish I could Phil, but I'm not able to access anything in the support side of things.Sorry for the inconvenience & thanks for the purchase :)

[lefteris 70]

Usually, when you supply a first AND LAST name, I hop in and try to help.However, I am still surprised that people expect help without at least providing that, or their order ID number... Either supply your first/last name here, so I can hop in and help, or wait for support to reach your email.

[DAD 2,650]

Lefteris, wasn't sure whether it is appropriate to name the order number here. just sent you an email via avsim. phil

[DAD 2,650]

btw, complete name is philipp sauerteig which is not a secret but usually too complicated. phil is slightly easier :-)

[Guest thscholz]

"Sauerteig"? That's what I'm going to do today...baking some bread...:9 CheersThomas

[DAD 2,650]

somehow I KNEW that this reaction would come :+ . just for information: my last name in english means sour dough. hehe!

[DAD 2,650]

>Usually, when you supply a first AND LAST name, I hop in and>try to help.>>However, I am still surprised that people expect help without>at least providing that, or their order ID number... THANK YOU! It works, downloading right now, already got 6 MB. Very fast connection btw... Phil

[DAD 2,650]

wow, download completed! it just took some 3-4 minutes. amazing. will head home now, install and fly!!!

[lefteris 70]

We're glad to help!

[DAD 2,650]

>We're glad to help!your support is much better than our drawing skills :-). Completed my first flight i LOVE the plane. Efcharisto!