What ever should I do?

[Guest zanadu6365]

Ok I made a CD that had all my PMGD stuff on it. The B1900D, 737-6-900 all the skins, the updates everything, then I made a back up of that cd.I had to reformat and when I went to install my PMGD software, I could not find my CD's. Yes CD'S. I lost both of them. so after taring my house appart, and pulling out all my hair out form fustration I decided to go to the website. I loggedin hoping that my email would register that I had bought software form them in the past, but when I went to View Previous Orders, I was Dissapointed to see that my past software orders where not there.So, What should I do? I had lost my software before because I had to reformat. so I decided to make a back up cd, then a back up of the back up. But know I have lost both of those.What ever should I do?Should I contact support or what?Thank you for any help!David.

[vscimone 16]

Replacement of a lost PMDG Product: Replacement of Lost Download Products: PMDG offers replacement products to customers who originally purchased an electronically delivered product directly from PMDG's website. PMDG is unable to replace lost or user damaged CD media, however we can easily replace a product that was originally purchased as a download from our website.PMDG provides free product replacement for a period of one year from the date of original purchase, provided the customer can provide enough identifying information to help us locate the customer order within our records!Please send a detailed email to: updateme@precisionmanuals.com and provide your name, approximate date of purchase, Confirmation ORDER ID (if possible!) and any other information that may help us identify you and your order. DO NOT SEND YOUR CREDIT CARD NUMBER, NOR WILL ANYONE FROM PMDG EVER ASK YOU FOR YOUR CREDIT CARD NUMBER. Time Limitation: After the first year of ownership, PMDG may, at it