I have had no response from my e-mail

[Guest Pilot4Life]

Hey Guys, I bought 737-600/700 yesterday and never received it in e-mail. I have e-mailed them about it and they haven't responded. Anyone know what the problem may be?

[vscimone 16]

Hi Pilot,Sometimes, people's ISPs filter out PMDG mail as spam. If you have not yet received a confirmation email (you should get one within moments of purchase), send us an email at support@precisionmanuals.com with your oder number. If at all possible, use an alternate email address. If you havent heard from us within 24 hours after sending the email, report back here. We appreciate your business, and we will make sure you get your confirmation! Sorry for the inconvenience.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

[Jet Tech 31]

Pilot,I specifically remember your email with that address and you should have already had my reply. If not, try resending your request, I will be checking the mail tomorrow after I got of the road.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

[Guest coolchris]

I have sent 2 more emails to the support email address and had NO RESPONSE.Please respond to my email as I have had to reformat my computer due to a system failure and have lost the downloaded product. My details as much as I can give are in the..erm.....EMAIL.