Down load link missed

[Guest DeShieldsOne40]

I just downloaded a new 737 from ecommerence and it appears that I missed the time that was needed before the download expires. Now I have a debit from my credit card and no product. I have not recieved word by from customer support and I am becoming alittle nervous as this is not how most companies work. Please tell me wht I can do to expedite getting this link sent back to me?

[vscimone 16]

It is hard to help you if we don't know who you are. Please sign your post with your name.If you email is not getting through, please read the pinned post on top of this forum regarding customer support emails.Please allow at least 24 hours for a response from customer support. Replacement of Lost Download Products: PMDG offers replacement products to customers who originally purchased an electronically delivered product directly from PMDG's website. PMDG is unable to replace lost or user damaged CD media, however we can easily replace a product that was originally purchased as a download from our website.PMDG provides free product replacement for a period of one year from the date of original purchase, provided the customer can provide enough identifying information to help us locate the customer order within our records!Please send a detailed email to: updateme@precisionmanuals.com and provide your name, approximate date of purchase, Confirmation ORDER ID (if possible!) and any other information that may help us identify you and your order. DO NOT SEND YOUR CREDIT CARD NUMBER, NOR WILL ANYONE FROM PMDG EVER ASK YOU FOR YOUR CREDIT CARD NUMBER.And finally, don't worry... we will get you up and flying in short order. Thank you for your purchase!!Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg