747 cd install failure

[peterchambers 0]

Merry Christmas All,re PMDG 747 400 CDWhen I load the cd the first screen says "Install PMDG 747-400".When I click on this I get a message "setup.exe has encountered a problem and needs to close......." "Please tell Microsoft about this problem."I have tried to load the program several times on both my laptop and desktop both of which have FS9 installed.On another desktop that does not have FS9 installed the Install Shield Wizard appears after clicking "Install PMDG 747-400" on the first screen.This has not happened with any of my many other FS add-on products.(I have PMDG 737 series installed, in case this makes a difference.)Please can you tell me how to resolve this problem? Best wishesPeter Chambers

[PhilippeMendes 10]

Hello Peter.I had this problem and I resolved it by download and install this update for Windows XP, try ithttp://www.microsoft.com/downloads/details...&displaylang=enIt works fine for me and I could install this add on who is impressive.Philippe M

[peterchambers 0]

Dear PhillipeYou are a geniusYou have made my Christmas even better!The hotfix works and my 747 can flyThank you so muchPeter Chambers