Can't find me in store database...

[kaydub 3]

PMDG:I sent an e-mail to support saying the store says I am not in their database. I bought the NG and the 800-900 upgrade in 2003. Well, I know I bought the NG in 2003. The 800-900 may have been 2004. Anyway, how can I establish that I bought these products. The hardrive is gone, but I have my original e-mail hardcopy from PMDG with my order number and license number. Kaydub

[Tabs 2,790]

Kaydub,Your purchases were likely before we implemented our most recent e-commerce system. Just wait for support to respond - did you get the automated email response?

[kaydub 3]

Tabs:No, I didn't. I checked my spam folder, and it wasn't in there. Thanks, K

[Tabs 2,790]

You'll want to try resending from a different email address then - for some reason ISP filters (before it gets to you) often spam block the response and anything else we might have sent after.

[Guest jetman]

Ryan:I cannot see my previous records either, BUT I did use a different email address then, so I entered the old one, but still no go. What's my next option? Ron - CYEG

[Jet Tech 31]

Ron,Send me a note at support (at) precisionmanuals.com and let me know what you need assistance with and we'll get you all sorted out.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/priv/img/forum/sig_pmdg.jpg