Is there a problem with - Contact Us!

[bobw737 0]

HiI have bought every product released and have been totally pleased.However, I have to say I have recently been far from pleased with the 'contact' service. Since the release of the new FSX 747, I have tried 4 times to contact PMDG by the contact system regarding my customer discount but have received no replies. PMDG sent me a standard e-mail recently to advise me that the customer discount was finishing. I again used the method of contact to make ask how do I get my discount but again, have not recieved a reply. Because of this poor service, have I now lost my discount to buy the FSX model?Thanks for any assistanceBob

[vscimone 16]

Bob, when did you purchase the PMDG 747-400X? You said you received an email notifying you that the discount period had expired. If you purchased the airplane after the expiration of the discount period, you cannot receive a discount.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/priv/img/forum/sig_pmdg.jpg

[bobw737 0]

VinThanks for your reply.I have yet to purchase as I have been trying to get my discount since the 400X release.RegardsBob