PMDG Not replying to me e-mails

[Guest chrisflyer]

Friends,I recently obtained a new computer and in error deleted my PMDG 747 sim.I have sent 2 x e-mails to updateme and have not received a reply in approx 9 days.Can anyone explain why PMDG will not get back to me?I am unable to use this product I purchased and I am really starting to be upset with PMDG?Thanks.

[Chaos81 110]

If you haven't received the automatic reply, that means either they aren't getting your emails, or you aren't getting theirs. You have checked your spam folders?Try sending an email with a gmail, hotmail, or the like account.

[Jet Tech 31]

Chris,I haven't recieved any emails from you in support. Can you try sending from another email account please.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/priv/img/forum/sig_pmdg.jpg

[rsrandazzo 6,353]

Chris-out of curiosity: What domain are you sending from?

[SDFlyer 0]

I've also not received a reply from PMDG. Email address is: mpneill(at)cox.net It was regarding replacement of aircraft files.Thanks,Mark

[Guest chrisflyer]

Hi,My e-mail address is achristos@internode.on.netIt is my ISP's address. I have used this account for 5 years and all other communications to PMDG have been fine. All of the sudden there is no communication?If you wish, I can try via my Hotmail account, however as indicated above, this is the same address I have always used.E-Mail has been sent from christosflyer@hotmail.com

[Guest flikk2512]

I had also sent two emails in the last week from y@anderskrusholt.dk with no response (and no autorespone either). Is it because you are quite bussy this week or havent you recieved my mail either? My account is also clossed so I cant play PMDG747. Need help?Kind regardAnders Krusholt

[vscimone 16]

If you have not received a response, please try sending your request from a generic email provider, like gmail or hotmail. Thanks you.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/priv/img/forum/sig_pmdg.jpg

[Guest chrisflyer]

Friends,I have sent two e-mails from my Hotmail account and have received the 'auto reply' from PMDG.No one has actually responded to my request and it has been a number of days now.

[Guest chrisflyer]

I hope this does not mean that I am never going to be able to use 'my' product again?Very disappointing.If PMDG are going to offer the type of sales process that restricts re-installing the product with ease, then Customer Services needs a shake-up............

[Jet Tech 31]

Chris,I have sent you an email from my private account. Please reply if you recieve itRegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/priv/img/forum/sig_pmdg.jpg