Public request for support.

[Joe L 62]

After reading about Weather Center in the ActiveSky AVSIM forum I thought about it and decided to look further. After visiting Weather Center's home page and trying the demo I decided to give it a go. On the home page it says "Weather Center 2 now supports Flight Simulator 2004", and further down the page it says "You'll be able to download and install it within minutes after your purchase!". So I made my purchase from SimMarket and promptly received my downloaded - version 2.1 which is not the FS9 compatible version. After following the upgrade link to the point where it asks for your name I find I am apparently not (yet) in the required database so lo and behold I am not able to download and install in minutes. That was about 12 hours ago.I have sent 3 emails and received only one reply (from Jim) that sent me to the link I said was not working in the first place. If it says "download and install in minutes" that's what it should be.Would Damian, Jim or Keith PLEASE help me get this straightened out?Thanks.Joe Lorenc

[Damian Clark 1,257]

Hi Joe,Sorry for the delay. The problem is that Simmarket is "on vacation" for the past 3 weeks and hasn't been available to update the download file with the new 2.3.1 version. Additionally there is some problem with the user database update process (to update) that has apparently come up.I will drop everything and get it handled..-Damian[table border=0" cellspacing="30" cellpadding="0][tr][td align = "left"]Damian ClarkHiFi Simulation SoftwareDeveloper of ActiveSkyThe next-generation weather environment simulation for FS2002!http://hifi.avsim.net/activesky[/td][td]http://hifi.avsim.net/activesky/images/wxrebeta.jpg][/td][/tr][/table://http://hifi.avsim.net/activesky/ima...[/tr][/table

[Joe L 62]

Damian,Thank you very much.Joe LorencPhiladelphia/Charlotte Hub Manager, Carolina Operations, VN7 Networkhttp://www.vn7network.com/

[JSkorna 137]

Joe,Sorry, from your first e-mail I did not know that you had tried my link already.Hope this helps,JimActiveSky Support