Problem with installation

[Guest ayyad2000]

Hi,I recently purchased active sky 2004.5 and i have problems installing the program application....Every time I click on the setup file i downloaded it would reach the stage were it said configuring windows installer and then after that the window would disappear and no other window would come up..can some one help me out..thanks

[JSkorna 137]

Answered your e-mail!Hope this helps,JimActiveSky Supporthttp://www.hifisim.com/images/as2004proudsupporter.jpg

[Guest ayyad2000]

Downloaded visual basic 6 runtime files (service pack 6) ... Installed them and restarted my Pc... Im still facing the same problem :(....

[JSkorna 137]

OK thanks for trying that!Download from SimMarket a new installation without any anti-virus running. Then try a re-install without anti-virus running. Please let us know!Hope this helps,JimActiveSky Supporthttp://www.hifisim.com/images/as2004proudsupporter.jpg

[Guest ayyad2000]

I tried that and still not working..My system is:Pentium 4 3.2 ghz512 DDR RAMWindows XP home edition ( With all updates installed including SP2).

[JSkorna 137]

It may be that your Windows Installer is bad. Try this:http://www.microsoft.com/downloads/details...&DisplayLang=enHope this helps,JimActiveSky Supporthttp://www.hifisim.com/images/as2004proudsupporter.jpg

[Guest ayyad2000]

Yes it was my windows installer that was bad. I reinstalled windows and everything is working normally now... Thanks for your help :)

[JSkorna 137]

Glad you got things up and running!!Hope this helps,JimActiveSky Supporthttp://www.hifisim.com/images/as2004proudsupporter.jpg