ASV6 problem

[Guest 3liz33]

I have just installed ASV6.5 on my computer. But for some reason, it won't fetch the weather properly. I have it set to follow online weather in the options. But when it tries to refresh the weather, I receive a message saying "Download Failed or Canceled. Will retry at next update interval." At the next update, i receive the same message. I then went in the options to and selected Vatsim weather instead of Online weather. When I get the Vatsim weather, It gives me the wrong METAR and weather. Winds are different that what it is indicated in the Fsinn... How can I get my Active Sky to work properly using online weather?Thanks

[JSkorna 137]

Hi,Sorry for the problem. First place to look is at your firewall/anti-virus settings and make sure ASv6 has access to the Internet.Also, make sure that Internet Explorer is NOT set to Work Offline.Please let us know about this so that we can get you up and running.Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

[Guest 3liz33]

yes my firewall as ASV6 in its exception list. It has nothing to do with my firewall. I had people telling me to check my port, but I don't know how.

[JSkorna 137]

Hi,Do you connect to the Internet through a proxy server?Can you browse our web site OK?Is IE set to Work Offline?Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

[Guest 3liz33]

I can browse the web perfectly. I do not use internet explorer, because i had problems with it when i tried to install the newest version of explorer, so i started using Firefox

[JSkorna 137]

Hi,You may need to install IE. You don't ever need to use it, but just have it installed.Again, please let me know.Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

[Guest 3liz33]

It is installed, but still does not work

[JSkorna 137]

Hi,Please describe your Internet set-up.Do you connect through a proxy server?You may also try a reinstall of ASv6.Again, please let us know,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

[Guest 3liz33]

I am not too good in that type of stuff so i Can't really tell you if its connected to a proxy server or not. But I have re-installed ASV6 countless times. Do you think that if i re install my FS9, the problem might get solved?

[JSkorna 137]

Hi,No, I don't think it is a FS problem. Can you download weather through FS?Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

[Guest 3liz33]

Usually i can today when i tried, it had problems connecting to the weather serv

[JSkorna 137]

Hi,That is because the FS servers are down. You really need to look into your computer and how you connect to the Internet. Your ISP should be able to help you out here. What company do you use?Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/

[Guest 3liz33]

I use Comcast.

[JSkorna 137]

Hi,I would next look at your firewall/anti-virus software and make sure that Active Sky has permission to access the Internet.Thanks,Jimhttp://www.hifisim.com/banners/hifi-community-sigbanner.jpghttp://www.hifisim.com/