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signmanbob

Did I purchase or not?

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I was going to purchase the A-330 & A-340 base packages but got a warning on my PC that the purchase was going over an unsecure line and could be viewed "easily" by a third party, so I hit cancel figuring that I would buy the product from another server.Today I got an email saying that the purchase went through and they would be billing my credit card. I was given an order reference number: ORDER Ref: 24-3-xxxxxWhen I look at my profile in the Phoenix website for my available downloads, it says that I haven't purchased anything.If the order was cancelled, I will repurchase them, but I don't want to purchase them twice.If the order went through, I would like to be able to download them unless they are going to be mailed to me on DVD or something.I just need to know.Thank youSignmanbob


Robert Yunque

PilotEdge Ratings =   CAT-11 (2016-09-13)  I-11 (2016-10-23)  V-3 (2016-08-01)

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Guest Phoenix5

You need to email the support email address... and you should not put your purchase details on the forum.

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I appreciate your help but I could not find any customer support email address when I searched the web site. The only thing that I seen under support was this forum so I figured it was what I was supposed to use.It would be helpful and more user friendly if the source of customer support was more obvious on the website.Thanks again for your help and I will send an email with my concern.


Robert Yunque

PilotEdge Ratings =   CAT-11 (2016-09-13)  I-11 (2016-10-23)  V-3 (2016-08-01)

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