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BAW716 and Norman

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AlexJust to inform you Norman did not lock the previous thread, I did.PSS is not silencing anyone, the previous thread was locked because it was starting to become personal, with members getting nasty with other members. The thread is still there to read, so we are not hiding any criticism that customers have written, nor are we stopping customers from writing critisims, as long as they remain civil, and relevant.

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Alexander,First, I am not associated in any way, shape or form with PSS. I started the thread because it was clear to me that the tone of the communication needed to change. What the community was doing to get PSS to do their jobs wasn't working. I tried to offer an alternative that would focus on a solution rather than focus on negative rhetoric.I agree with you that they should give some indication of what the issues are that are keeping the patch from being released. The lack of a response is distressing; however, considering the crowd they face, there is an valid argument for simply staying quiet: You're damned if you do and you're damned if you don't. One last point: If you don't like what I have to say, don't read it.Is this sufficiently concise for you?? baw716

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Alex,One other point: I requested that the thread be locked because it was serving no useful purpose any longer. I saw that Steven locked the thread and I am happy that he has done so.I will make no further posts regarding this issue.baw716

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Alex,>Norman, i certainly hope for a reaonable answer, not ignorance>as you usually do it with my posts, however i can promise you>one thing for sure:Alex, the only reasonable answer I can give is I wasnt on the forum and havent been for the best part of 24 hours. Sometimes we get a day off. >If this post is deleted or locked PSS will 100% lose>unrecoverably its very loyal customer who supported you all>the way until all red lines passed and even then cryed out to>PSS for their own sake.As long as threads and posts remain on topic and within guidelines they dont get locked. I can fully understand why the thread you mention was locked. This particular thread doesnt by its definition follow a support theme. I will however let it run for the moment.

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Gentleman,Thank you for answering and clearing things out.It seems i understood the events not correctly.I hereby honestly apoligise.Norman, PSS did exellent aircraft, it have many very decent futures and many FS "first time" things.One little problem is... i want to fly it... but can't.We are so anxious about that patch because we like the bird PSS built, but unable to fly it.Patiently waiting for the Patch Day. :)Respectfully

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Alex,Whilst it takes a real man to apologise, sincerely there is no need. I do this job because I enjoy it and believe in the product. As a long time simmer, like most of the team, it infuriates us when things dont work - much more than we would ever say on the forum.Best regards,

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Give us Hope PSS!let buyers enjoy your product. we dont need to beg because its not free after all. we pay for it! so do what you have to do pls! Raj

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This is getting silly now, WHEN IS THIS PATCH GOING TO BE RELEASED. Release the patch PSS as quickly as possible because you are losing a lot of customers, removed by mod. Lets stick to facts please. Dont forget to sign your posts.

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Calm down, they working on it. That's all we can get now.Of course a list of changes and fixes would be nice, screenshots is a complete dream like free ticket to Jupiter and luxury service enroute.After all what's left is to wait for it and when its out to clear out schedule and disappear from the world for at least a day. :D

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>Give us Hope PSS!>>let buyers enjoy your product. we dont need to beg because its>not free after all. we pay for it! so do what you have to do>pls! >>RajRaj,No need to beg - Im the one doing that with others to get the patch out.

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>Release the patch PSS as quickly as possible Do you seriously think I or anybody in PSS is holding back on the patch? Do you think we maybe only spend 5 minutes every couple of days on the 777?

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I'm and air traffic controller and they say my job is stressfull :-) I wouldn't want Norman's job for all the tea in China!! I'm pretty sure when the patch is ready, they'll let us know :-)Scott

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HELLO PSS,Is what there is really a final improvement for this apparatus?I do not be stolen twice with and it is impossible for me,it resemble with the FDE of the Airbus. A peus of respect to the purchasers of your prosuits, not to forget that you ete any more all only A to produce apparatuses,PMDG,level-D number 1 today, the 757 I do not go hesiter has to choose the distributor with the rytme or go with the 777!!! Thank you for the patch!!!:-violin .Mike:+ Excuse my for the my bad English.

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Thanks Norman for the patch you sent me LOL ..OK ITS A JOKE PEOPLE..No i dont need the patch my bird flys well..As far as the patch i will install it to see if it cause any problems or will it be better. But all in all i am very happy with the 777..Thank you PSS.Course the only plane i dont have is the Airbus..Not a big Fan of it.Or the concord..Can i have my 747 back.? OH wait never mind then i will be hearing ppl whine and complain cause that dont fly right..Good luck on the 757 cause i want it ....James

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It's nice to see that someone will want it because there are a lot that won't. I broke my own rule and am living to regret it. I bought the A330/340 when it was first released, after the problems that I, and others had, I swore that I would never touch a PSS product again. I got sucked in by the "pre-release" game with the 777 and blew $80 (AUD).My problems have been the porpoising, sliding on landing and various FMC issues.Whilst I empathise with Norman and Steven in their attempts to support a faulty product, and cringe at Graham's failed support attempts (never let this man anywhere near a support forum again), I have come to the point where I can categorically state - Never again, PSS, never again. Keep your 757, I wouldn't touch it with a 10 foot pole.--qnhScottOr whoever you want me to be.

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>Mike,>>The patch will be free.For this it is late.;-)

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>--qnh>Scott>Or whoever you want me to be.Kylie? ;)

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Hello gentleman,First of all i would like to tell to BAW716 to make his posts shorter. I quit reading them because they are too long and completly out of logic, sense or sanity of in terms of customers. Seems like PSS public relations guy.Norman, locking the topic causes only one thing: customers going away. Too far away. As Holger say'd you are in aviation bussiness from some point of view. Means people here not stupid idiots. Means, they can forgive a failure, wait a reasonable amount of time and only then start questioning. But they'll NEVER forgive attempt to silence them. In free world such attempt from company means only one thing: Obstruction. Immediate and imminent. PSS will not be forgiven for silencing their own customers for WHATEVER excuse it comes up with.You already lost a lot of customers. Losing more would be a total crash.Listen to people. They cry out to you, before they go forever from PSS. You'll never recover them. Why losing last chance to hold them?Holger gave you exellent tip, tell us what PSS does with T7 and listen to your customers, give them something for T7 failure, at least some significant never planned improvement on T7.This way PSS can really redeem itself within FS community.Btw, Holger i think we'll never get answer from PSS about what they doing with T7 for a simple reason: I think they do nothing or very much nothing. They creating their 757. T7 left as is. As was left A320/330/340 :(Norman, i certainly hope for a reaonable answer, not ignorance as you usually do it with my posts, however i can promise you one thing for sure:If this post is deleted or locked PSS will 100% lose unrecoverably its very loyal customer who supported you all the way until all red lines passed and even then cryed out to PSS for their own sake.RespectfullyAlexander SinevVATIL/ELAL ISRAEL AIRLINES Project memberPAN AM VA Training Director www.panamva.comPainter.

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