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PSS 757......To buy or not to buy?

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Don't support a company that can't deliver on its promises. Or, alternatively, ask on the PSS forum when the company intends to deliver the complete product. ricardo

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>Don't support a company that can't deliver on its promises.>Or, alternatively, ask on the PSS forum when the company>intends to deliver the complete product. >DITTO!

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It's really sad what's going on over at PSS. False advertising and incomplete product delivery. We need to put 3rd party developers feet to the fire more. I am tired of excuses like "sorry, but real life commitments have kept us from working on the product" etc... When you charge people $60.00 for a product, I think at that point that is "real Life" because now it is a business. At least some level of urgency to make sure your customer base is satisfied should be present. Our best weapon is DON'T BUY THE PRODUCT. I would love to be a fly on the wall over at PSS or Captain Sim. I bet you anything the product sales have fallen short of expectations (especially at PSS) after previous product debacles (the 777 at PSS for example. Weird, the load editor "broke" on that product release also...)Having said all these, I still enjoy this stuff and once I see that the product is complete and the "paying" beta testers are satisfied, I will buy. Hopefully a lot of people are doing what I'm doing to pressure the 3rd party developers to improve their business model.WhadzenPS- Try writing this in one of their forums. The post would get canned faster that a free thinker in North Korea.

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>PS- Try writing this in one of their forums. The post would>get canned faster that a free thinker in North Korea.Hehehe how true eh? I have had post's deleted because they have been chosen not to answer.To me, I'm waiting for the REAL sim to be done by Level-D. That one will be good and, they wont/haven't succomed to the 'Get it out quick for sales' attitude.When Level-D deliver it will be complete.

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>>PS- Try writing this in one of their forums. The post would>>get canned faster that a free thinker in North Korea.>>Hehehe how true eh? I have had post's deleted because they>have been chosen not to answer.>>To me, I'm waiting for the REAL sim to be done by Level-D.>That one will be good and, they wont/haven't succomed to the>'Get it out quick for sales' attitude.>>When Level-D deliver it will be complete.Too bad it will only be for FSX, right? :-(

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Hi Guys,Thanks for all he replys, I think I'll keep my pennies in my pocket untill things develop a bit more over at PSS.I'm a bit surprised that no one who owns the PSS 757 hasn't replied......Are the any other decent 757's out there with a decent panel?Thanks,Regards,Martin.

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>I'm a bit surprised that no one who owns the PSS 757 hasn't>replied......>I HAVE the PSS 757, this is why I commented earlier on it being an incomplete product. As others have said, your best bet is to wait for Level D's version. ricardo

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Owner here. I am also a little miffed about the overdue load editor but, besides that (minor) point, I give it a thumbs up. Systems detail is not to the level of PMDG, but as long as you're not getting too granular in that respect, it's a fine product with a lot of functionality and it flies great. Jay EklundCAT VI Senior Captain KDENhttp://online.vatsimindicators.net/812321/764.png

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I also own the PSS 757 and I like it!I wish it was smoother, frame rate wise and it has some bugs for sure.But it's still a good bird and enjoyable to fly.I also have the Level D 76 which is better in almost every aspect.But I do like the PSS VC textures better.I also own the CS 75 which at present build is only good for localVFR daytime flying. Still waiting for the final block....(I think this will be my first and last CS purchase).Hope that helps.

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The PSS 757 is good aircraft. Yes there is an issue with the load editor and fuel planner, and yes it is annoying, however the aircraft as released performs well.For those of you upset about the delays, and I am one, I understand that 2 of the members of PSS are going through their own real world personal crises, totally unrelated to flightsim. I for one am prepared to cut them a little slack. The aircraft works, and there are tools such as FSBuild that can handle fuel planning. I am sure that when everyone is back on deck at PSS then the problems will be sorted.

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Hi"For those of you upset about the delays, and I am one, I understand that 2 of the members of PSS are going through their own real world personal crises, totally unrelated to flightsim. I for one am prepared to cut them a little slack"Yet they seem to have plenty of time to moderate their forums though.I wish people would stop injecting the personal tribulations of payware developers as they are irrelevent to the folks that are paying for these products.I wonder if PSS would offer a discount if I proved that a member of my family was seriously ill?I think not.Pete

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>Hi>>"For those of you upset about the delays, and I am one, I>understand that 2 of the members of PSS are going through>their own real world personal crises, totally unrelated to>flightsim. I for one am prepared to cut them a little slack">>Yet they seem to have plenty of time to moderate their forums>though.>I wish people would stop injecting the personal tribulations>of payware developers as they are irrelevent to the folks>that are paying for these products.>I wonder if PSS would offer a discount if I proved that a>member of my family was seriously ill?I think not.>>PeteI agree. As soon as you engage in a business transaction with someone, your personal trials and tribulations become irrelevant to the transaction at hand. The people I work with would heartily laugh at me if I were to bring my personal life to the table. ricardo

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The delay with the fuel planner/load editor was so they could put some type of anti-piracy stuff in it to make it incompatible with pirated copies.Apparantly, illegally downloaded copies of the 757 were outstripping actual sales. Can't say I'm surprised after the disastrous 777 launch. Pre-order customers were able to download the aircraft a day before the general public. For both 757 and 777, the first release was absolutely riddled with bugs that had to be withdrawn and fixed.A couple of weeks ago a post was made saying something would be coming from PSS in the next few days that would satisfy customers. It wasn't specified what this 'thing' was, and that post has now since disappeared with no news on what it was or why it hasn't been released.Then theres the heavy moderation on their forums, where customers asking when they would get the full product they paid for had their posts deleted. It's an absolutely disgraceful way to do business, and I am not surprised at all that alot of people resorted to downloading the 757 illegally rather than purchasing it.

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This is a purchase, and company, which should be avoided at this point in time. As mentioned in many threads, the load editor and fuel planner haven't been included in the 757 download, and they have the gall to continue to advertise it's inclusion. The reasons for the lack of this necessity have ranged from piracy issues, then communication issues (geography and bandwidth) and various bugs and other inferred but ill-defined issues. As already mentioned, they have the additional gall to delete entire threads concerning this problem, including responses by Avsim staff.Can intelligent business people do that to their customers and sincerely expect they'll remain loyal customers?My guess is that they simply don't have a load editor and fuel planner available, at least not one that works. Considering other issues affecting the 757, such as low frame rates (no, I don't have that DLL slowing this down), miserable VC operation and some graphics issues (night lighting, for one), it seems logical to conclude that the package was never completed, and may never be satisfactorily completed (based on the company's apparent inability to produce or respond).Too bad because there's a fair amount that's really good about the 757 and 777, especially the hand flying qualities. Right now, however, the 757 remains completely unused here and I'm complaining to my credit card company, not that I expect much lip service.Needless to say, I won't buy from this company again.DaveKACY

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The people at PSS need to be taught a lesson. Let's all start asking for our money back. After all they're the ones who didn't deliver a completed product as they had promised.How about it, PSS? Should we start that movement? In leiu of that, how about timely updates? Do you think you don't owe us that? Or maybe as valued customers (yeah, right!) you think we don't deserve the truth about the loader and planner?PSS, you can rest assured that I, along with others here, won't be spending anymore of my hard earned dollars on anything you develop. I don't like being insulted by your silence.Rick

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>The PSS 757 is good aircraft. Yes there is an issue with the>load editor and fuel planner, and yes it is annoying, however>the aircraft as released performs well.>>For those of you upset about the delays, and I am one, I>understand that 2 of the members of PSS are going through>their own real world personal crises, totally unrelated to>flightsim. I for one am prepared to cut them a little slack.>The aircraft works, and there are tools such as FSBuild that>can handle fuel planning. I am sure that when everyone is back>on deck at PSS then the problems will be sorted.I'm wondering how much PSS is paying you for your work as their apologist?mark

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I agreeWell I think it's obvious by now, over 3 months have passed since the release of the 757 and still no Load Editor/Fuel planner, That us purchasers will never see this piece of software. It dosen't exist and most likely never did. One response from Norman over 7 weeks ago stated that he had the completed item sitting on his hard drive waiting for an approval signature to release it. Do they expect us to believe it takes that long to get an approval? If it wasn't approved it would have taken all of 3 minutes to post on the forum that the approval was denied.If the truth be known, most of the PSS staff that are flight simmers themselves probably fly the 747-400 QOTS or the 767-300 and we all know the developers of each. I would be willing to bet another $60 that PSS's next big announcement will be that they are having a going out of business sale, and each purchase is on an AS IS basis with no support. HA, isn't that what we have now from them?I think everyone should just live and learn and quit bugging them about it and just not buy there product any longer. Then if they decide to release the Load Editor then by all means download it because we paid for it, Then still never purchase anything else from them. Drive them out of business, because companies that treat their customers this way don't deserve any business. The Only way to get rid of them is make them go broke.Gary

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It is really quite simple to solve. Ask for your money back via a refund. Thats what I did and thats is what they provided. You are completely within your legal rights to ask for one, and if refused to get a charge back by your credit card. There is a product and what that product includes advertised, it isnt delivered upon purchase and thus is incomplete for a full charge. Call your card tell em the story get your money back. I would recommend going through PSS support however as they are very kind. I will say this, if those utilities are ever released I will happily repurchase the aircraft as it flies well gets very good frame rates on my machine and is quite a lot of fun to fly. Its not the aircraft its the lack of a fully purchased product.

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I've never dealt with PSS and by the sound of the majority, will not do so, now, or in the future.I understand about an ailing mother in the hospital and that distracting from your work. If this is so, then why didn't Norman have someone else oversee his email? When I'm unable to attend to my duties at work, someone is assigned to fill my place until I return. That assures customers that they are not being ignored. Even an auto reply can be done if no one is available to fill in stating that a family emergency arised and the emails will be answered (then give a time or date). Simple and courteous and professional.

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