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Guest Andybancroft

Utilities- when are they coming?

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I have re downloaded the 757 but the load editor or fuel planner are not there norman said they should be there by weekend.

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Andy (I assume that is your name),Please be patient. The staement said we would have positive news, it did not say the utilities would be ready.RegardsRussell Jourdain (ANZ007/ZK-RHJ)

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>Andy (I assume that is your name),>>Please be patient. The staement said we would have positive>news, it did not say the utilities would be ready.>>Regards>Russell Jourdain (ANZ007/ZK-RHJ)It also said the announcement would be made over the weekend. Norman even went so far as to correct someone's assertion the weekend was over. I dont think patience is the issue here, its delivery of product/promises.Leo

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Which point on earth does PSS take as a reference for its time? We're definitely approaching 18:00 UTC, usually the common time source. So, weekend is well over IMHO! (needlees to say: no sign of a load manager -- and again, a broken promise from PSS' side...)Andreas

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I just want what i paid for It is now nearly 2007 the 757 came out in august and i want to at least have them before the end of this year. Plus no announcement has been made for when it's arrival date is!

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The expected event that Norman had eluded to failed to eventuate over the weekend. This was totally outside of our control.The release of the load editor/fuel planner is extremely close, but it would not be fair to you the customer or us to place a date and time of release on the forums. It understandably upsets you when we miss it, and it deflates moral for us also.I would like to thank you all for remaining civil about this latest set back, and please know I understand and share your frustrations.

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>The expected event that Norman had eluded to failed to>eventuate over the weekend. This was totally outside of our>control.>>The release of the load editor/fuel planner is extremely>close, but it would not be fair to you the customer or us to>place a date and time of release on the forums. It>understandably upsets you when we miss it, and it deflates>moral for us also.>>I would like to thank you all for remaining civil about this>latest set back, and please know I understand and share your>frustrations.Steven, with all due respect and civility, it seems that most of the excuses given for the delay of the load editor have supposedly been outside of the control of various people at PSS.It seems that nobody at PSS wants to take responsibility for this fiasco and that nobody at PSS thinks they've done anything wrong. From my point of view this is a greater sin than the sin of releasing the 757 packge before it was finished.While we patiently wait for the release of the utilities perhaps PSS could tell us the truth about the missing load editor? I know I speak for many on this forum when I say your past excuses have seemed anything but truthful.What is important now is that utilities are released ASAP and that management at PSS never lets a debacle like this occur again.Waiting civily for the load editor,Mark

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"While we patiently wait for the release of the utilities perhaps PSS could tell us the truth about the missing load editor? I know I speak for many on this forum when I say your past excuses have seemed anything but truthful. What is important now is that utilities are released ASAP and that management at PSS never lets a debacle like this occur again"I (and this includes Norman and the rest of the support team) have told you nothing but the truth even since this incident started. I have informed everyone of news as I got. To summarise, the utilities conflicted/broke when packaged into the base installer, during the time it has taken to rectify this the ugly issue of piracy arose and security measures have been improved and new code is being developed to integrate all this. The expected event from the weekend fell through (and I have no news as to what went wrong).As to releasing it ASAP, you must believe that this is the number 1 priority at PSS. As to this occurring again, I can assure you that measures have been put in place to reduce this risk to near zero.Once again I share your frustrations and respect and thank you for your civility in these discussions.

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Steven, thanks for fast reply and thanks for not deleting my post. The latter really does mean a lot to me.I'll fade into the background now and let PSS concentrate on finishing the product.Mark

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>will there only be the loaders or bug fixes too ?I have been lurking in the background for a month or so waiting for PSS to do it's thing and was hoping that along with the Load and Fuel Editor, some of the bug's would be addressed (or at least acknowledged), such as the VNAV descent from T/D to altitude restrictions along a STAR.So the question of this hour is "Will bug's (List Please?) be addressed in the SOON to be announced Announcement?Steve Park

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>So the question of this hour is "Will bug's (List Please?) be>addressed in the SOON to be announced>Announcement?>>Steve Park>Steve,Not the news you want I am sure, but at this stage I can not say with definite certainty if the utilities will incorporate a "bug fix" or if these will be a separate update, nor can I say what issues are being looked at and in what order.

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>Steven, thanks for fast reply and thanks for not deleting my>post. The latter really does mean a lot to me.>>I'll fade into the background now and let PSS concentrate on>finishing the product.>>>>Mark>Me too, thanks Steven.Steve Park

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Sitting in Korea right now, but I think "another weekend" is over now for the whole world???Never been patient but paid month before the release and never complained - but this is inacceptable!!I assume, there is no chance to proof the deinstallation and get some money back??What would be, if I would taking care like this for my customers?Norman - you should not write any promises, if you can not keep them!Daniel

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>Norman - you should not write any promises, if you can not>keep them!>>DanielAnd you shouldn't assume that everyone is in as good health as yourself.It is Norman's job to do the editors and the nature of Norman's recent injury should have put him out of anything to do with P.C's for a very long while!His head was crushed so, for god sakes, ease off will you?

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This is a perfect reason - and of course I will wait for another "another - couple - weekends"...What do you know about my health??!! You don't want to know the details!! Don't take it to a personal side now. It is still business and it is still my money. I was waiting and I saw the thread about coming in "another weekend".Of course I am sorry for what happened to Norman. But he wrote it and he din't keep it...Daniel

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Dave,with all due respect, what PSS is doing as their job is producing FS add-ons one can buy for money. So, they're professional sellers in a capitalistic world where I can choose where and whether to buy from.As sad as it may sound for some, in this world, where PSS hunts for money like other companies which have to sell something as well, there's absolutely no room for sentimental feelings, excuses, patience etc. etc.The deal is that simple: I pay my money, I get a product. If the product was advertised to include a certain feature, I have every right in the world to get it. If it's not included and the ad promised a false truth, the producer has two choices to either refund me or pay a fine if there's customers who sues him.I don't know how others earn their money, but what I know is that I for my part work hard for it PSS is definitely not a starving African child I'd like to support with a money gift, you know?!I guess everyone has some patience and understanding when bad luck strikes some developer, but I think enough is enough and it's time PSS recovers from that nightmare as soon as possible.It may sound harsh, but there are a bunch of ill people each day, maybe someone at PSS is ill as well, but as much as I wish them good health, in the end, it simply doesn't interest me that much that I accept that long delays.As I said, I expect something for my money. PSS didn't deliver this. Any excuse etc. is unprofessional in the highest degree, in the real world, no one cares. Usually, if you don't deliver, your ship sinks.PSS is lucky to have their "profession" in the FS world only. Outside of it, I hardly believe PSS would be in the league anymore after the mess they're doing right now.All I want to hear is: when will the product be ready, an approximate date would be sufficient for me. What I absolutely don't need is another false estimate, any more excuse or explanation why it's not here etc. I simply have no interest to read such stuff. I suggest PSS to only write what has hands and feet and not hot air only.Sorry, but as a long term customer of PSS I guess I'll let my hands from their products in the next future.Andreas

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Hi there,I've been a customer of PSS since the 777 first came out for FS2000 and love their products. However, after having been on Norman's side of the fence (not for PSS), IMHO he crossed the line lecturing a customer about a weekend not being over. That post was absolutely pointless and disrespectful especially given the fact that no news where announced.I will continue to patiently wait and hope that PSS will go back to what made them successful to begin with, great products and great support.Cheers,Petehttp://members.aol.com/pzsoulman/myhomepage/logo.gifGIGABYTE Light 3D Galaxy II Liquid CoolingENERMAX Galaxy EGA850EWL ATX 850W Power SupplyNVIDIA nForce 680i SLI ATX Intel MoboCore 2 Duo E6700 1066MHz FSB 4M shared L2 Cache LGA 775CORSAIR XMS2 2GB SDRAM DDR2 800GeForce 8800GTX 768MB 384-bit GDDR3 PCI ExpressSBlaster X-Fi XtremeMusic 7.12 x Western Digital Raptor 150GB 10000 RPM 16MB Cache SATA Raid01 Seagate Barracuda 320GB 7200RPM 16MB Cache SATA 3.0Gb/sWinXP Home SP2CH Yoke/Pedals

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Sorry but this thread is now locked.I tried to leave it open, not delete comments, but it is now heading towards personal insults and I will not tolerate that, regardless of what mistakes we (PSS) have made, no individual needs to be singled out.I (or Norman) will make an announcement or provide an update as soon as we can.

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