Archived

This topic is now archived and is closed to further replies.

Jakob Arnholtz

Megasceneryearth Slow Download

Recommended Posts

To all experiencing slow downloads with MegaEarthI was having a similar problem - downloading at only 30kb/sec - very painful. I decided to check with my cable provider about it and found that I had a defective modem and after replacement, got 600 kb/sec. Maybe the MegaEarth servers expose a certain bad download behavior, but everything is faster for me now. Just ask your cable provider to test your modem from their office - you also might have too long a cable run or too many splitters.whitav8
Hi. This is Robert from the MegaSceneryEarth team.For those of you who are having download problems, please note that the problems are not originating from our server and the problems are most likely at your end. whitav8 here is a good example of a defective modem was causing his download speed problems. For those of you experiencing slow download problems, please follow these tips (below) from the FAQ. We can assure you our servers have been running with absolutely zero downtime and well below full capacity since we launched. On the point of resumable downloads, it is not an easy process to implement with our unique encrypted download link system but we do have developers working on a solution. Download links are now active for 365 days.Please try the tips below - they may help you identify problems in your internet connection causing the slower downloads you may be experiencing.I Am Having Problems Downloading And/Or My Download Speed Is SlowThe web servers that host MegaSceneryEarth are state-of-the-art and are designed and tested to handle enormous amounts of download traffic without any slowdown or interruption. Even during the busiest periods our server can serve an individual download at 20 times the fastest home connection currently available. Any slowness or interruptions in your download will most likely be due to issues at your end and could be due to faulty cable modem hardware, anti-virus/anti-spyware programs or a slowdown at your ISP.If you are experiencing slow downloads you can try the following:1. Restart your cable/DSL modem2. Check with your ISP that your cable/DSL modem is functioning correctly.3. Run a bandwidth speed test to check that your connection is running at the speed quoted by your ISP.4. Disable any firewalls you may have active especially 3rd party firewalls that are added by any anti-virus/anti-spyware programs.5. Disable any anti-virus/anti-spyware software OR restart your PC in "Safe Mode With Networking" (this will temporarily disable your antivirus software) and attempt to download.Our download server does not, at this time, support resume of interrupted downloads however under normal circumstances, downloads should proceed at your maximum downloadable speed and without any interruption to your download. Resumed downloads is a feature that will be implemented in future.

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

Hi. This is Robert from the MegaSceneryEarth team.For those of you who are having download problems, please note that the problems are not originating from our server and the problems are most likely at your end. whitav8 here is a good example of a defective modem was causing his download speed problems. For those of you experiencing slow download problems, please follow these tips (below) from the FAQ. We can assure you our servers have been running with absolutely zero downtime and well below full capacity since we launched. On the point of resumable downloads, it is not an easy process to implement with our unique encrypted download link system but we do have developers working on a solution. Download links are now active for 365 days.Please try the tips below - they may help you identify problems in your internet connection causing the slower downloads you may be experiencing.I Am Having Problems Downloading And/Or My Download Speed Is SlowThe web servers that host MegaSceneryEarth are state-of-the-art and are designed and tested to handle enormous amounts of download traffic without any slowdown or interruption. Even during the busiest periods our server can serve an individual download at 20 times the fastest home connection currently available. Any slowness or interruptions in your download will most likely be due to issues at your end and could be due to faulty cable modem hardware, anti-virus/anti-spyware programs or a slowdown at your ISP.If you are experiencing slow downloads you can try the following:1. Restart your cable/DSL modem2. Check with your ISP that your cable/DSL modem is functioning correctly.3. Run a bandwidth speed test to check that your connection is running at the speed quoted by your ISP.4. Disable any firewalls you may have active especially 3rd party firewalls that are added by any anti-virus/anti-spyware programs.5. Disable any anti-virus/anti-spyware software OR restart your PC in "Safe Mode With Networking" (this will temporarily disable your antivirus software) and attempt to download.Our download server does not, at this time, support resume of interrupted downloads however under normal circumstances, downloads should proceed at your maximum downloadable speed and without any interruption to your download. Resumed downloads is a feature that will be implemented in future.
Hi Robert,Good to hear that you are looking at implementing resumable downloads. As I said above, I shall wait until such feature is implemented before buying the rest of Colorado or any other file.About download speed, I did make the following test during one of those slow downloads (that eventually got interrupted): I started downloading file Colorado-03 at 60 kb/s. The speed dropped and stabilized at 35 kb/s. I then started another download from a different vendor, and that one went at 115 kb/s. So, how come that my ISP would limit a download from megasceneryearth and not from somebody else?Jean-Jacques

Share this post


Link to post
Share on other sites
Any slowness or interruptions in your download will most likely be due to issues at your end and could be due to faulty cable modem hardware, anti-virus/anti-spyware programs or a slowdown at your ISP.
Robert, Sorry but this is not true, I can't let you say such things here. That's not fair from you.You and I exchanged already few email where I told you that I've tried EVERY POSSIBLE THING (antivirus, firewalls, boot in safe mode etc...) to no avail. You said that "only 6 customers reporting to us that their downloads are slow", I answered that you should read forums and first of them, your own forum where people are complaining about this issue without getting any answer from you or from anybody.You answered that "If the customers are not contacting us with the problems instead of complaining at forums it is a bit hard for us to KNOW that people are having problems........the forums are treating us very unfairly considering the problems are not caused by our servers. This is really really unfair on us and I will be asking Avsim management to intervene on this thread because it is unfairly and incorrectly damaging our reputation when there is nothing wrong with our server but instead problems at the user

Share this post


Link to post
Share on other sites

Very well said David. I am disappointed with the predictable defensive view from Robert. It's so old-school to just blame users and their connections for these types of problems.Where there is smoke, there is fire.People are not complaining about these problems because they want to damage Megascenery or you - it is because they have REAL problems, and the current level of support being offered by you is unacceptable. You are fast damaging the reputation of the product, because of the poor service.Perhaps your servers are not configured correctly, or are faulted.I have done all checks you suggested at my end - I HAVE NO PROBLEM WITH MY CONNECTION! Please take a different attitude - perhaps apologize to your customers for the current level of service and give a genuine promise to do everything you can to improve the current level of service ?

Share this post


Link to post
Share on other sites

A agree with David and David. I could not download at my higest speed. And my connection has been tested and found healthy. And I am still waiting to hear from support, and yes, they can't be reached through the formular on the MegasceneryEarth homepage. The product is absolutely stunning, but the homepageschribt and support.....!still waitingJakob Arnholtz

Share this post


Link to post
Share on other sites
For those of you who are having download problems, please note that the problems are not originating from our server and the problems are most likely at your end.
popcorn.gifThis'll be fun...

Share this post


Link to post
Share on other sites

HEADS UPOK guys,Robert Ferraro is now aware that there is a problem with downloads.He has a technician working hard on that issue.Let's give him the time to find the reason of the d/l slowness.:--)

Share this post


Link to post
Share on other sites
"If the customers are not contacting us with the problems instead of complaining at forums it is a bit hard for us to KNOW that people are having problems........the forums are treating us very unfairly considering the problems are not caused by our servers. This is really really unfair on us and I will be asking Avsim management to intervene on this thread because it is unfairly and incorrectly damaging our reputation when there is nothing wrong with our server but instead problems at the user

Share this post


Link to post
Share on other sites
You guys don't give any support at your own forums, the last post by AerosoftDevelopers at the Megascenery Forums was May 5 2008, and you wonder why people come here and complain ? It does no good to make posts at the megascnery forums because they never get answered. People like myself, Bobby, and Skydvdan got tired of being the only ones to help and defend you guys, if you feel you're reputation is being tarnished then look in the mirror and maybe think about making some posts at the megascenery forums so people know that you will at least try and help.
I was just going to ask why he came here to defend his product and give a sorry statement that the download problem is on the users end (wrong of course) but not make any posts or announcements on their own MegaScenery forum! From my standpoint PC Aviator's reputation has been seriously damaged by their own actions!Todd

Share this post


Link to post
Share on other sites
I was just going to ask why he came here to defend his product and give a sorry statement that the download problem is on the users end (wrong of course) but not make any posts or announcements on their own MegaScenery forum! From my standpoint PC Aviator's reputation has been seriously damaged by their own actions!Todd
Completely agree. I have been a long time supporter, but it is rediculous that myself, Bobby, SkyDan, Paavo, Manny and others have been acting as inpromtu support for the last couple of years on the Megascenery board because Robert, Dean B., and the boys at Aerosoft Australia either don't have the time or can't be bothered supporting their own product on the message boards. It's not like the boards are overwhelmed with questions. It's just unacceptable the customers themselves have to pick up the slack. Brian S.

Share this post


Link to post
Share on other sites
HEADS UPOK guys,Robert Ferraro is now aware that there is a problem with downloads.He has a technician working hard on that issue.Let's give him the time to find the reason of the d/l slowness.:--)
Thanks David. Our technicians have confirmed that there is nothing wrong at our end. End users should do some traceroute tests to check the responsiveness between their ISP and our (or any) server. A good tool is: http://visualroute.visualware.com/index.html. Simply use megasceneryearth.com as the domain to test.Another thing you can do within Command prompt is to run the following command: tracert megasceneryearth.com - you can see exactly the path and response times between your PC and our server.Users can also checkout traceroute.org.The total journey should be under 100 ms - preferably less than 75 ms as an indicator of a good healthy route. We tested a number of traceroute servers and found times of up to 350 ms - this is enough to reduce transfer rates by factors of 5 to 10 or more. Data can travel through up to 20 to 30 routers/switches/devices (all owned by different companies and providers) between the target server and end user's machine. All it takes is one poorly responsive device on this journey to greatly affect download times. David you'll note that on the test between your connection and our in office IP your results were as poor as when you were connecting to the megasceneryearth server - a completely different server. So between where you are, your ISP and the United States there is a big delay or problem router/switch. Clearly - this is something we have absolutely no control over.So again there is nothing wrong with the megasceneryearth server which runs at between 1 and 10% bandwidth capacity. So there's a lot of room for the busiest periods. Users may find when they run these tests that they may not be getting what they think they are from their connections due to these poorly responding points. ThanksRobert

Share this post


Link to post
Share on other sites

Not long ago there was a damaged undersea cable in the news which affected the internet speed in many countries. Not sure if this is fixed now or if it can be a problem regarding the MegaSceneryEarth downloads. With the ping theory however, i can't agree. I live in Asia and ping the US usually with 280 to 380 and Europe with about 400 to 430. Still i download with 420 KB/s on many US or Euro servers which is the maximum speed for my connection.Providing a resume option is a MUST for files that size.

Share this post


Link to post
Share on other sites
You guys don't give any support at your own forums, the last post by AerosoftDevelopers at the Megascenery Forums was May 5 2008, and you wonder why people come here and complain ? It does no good to make posts at the megascnery forums because they never get answered. People like myself, Bobby, and Skydvdan got tired of being the only ones to help and defend you guys, if you feel you're reputation is being tarnished then look in the mirror and maybe think about making some posts at the megascenery forums so people know that you will at least try to help.
Paavo - and we appreciate the input and help from diehard Megascenery fans such as yourselves. I think you understand just how much focus and time goes into developing this scenery and running our companies. It's often hard to find time to visit the forums. My work day starts at 4 am (almost every single day) and ends at 8 pm - and the developers work just as long but at opposite ends of the clock. We are not a Microsoft with 50,000+ employees. We're just a small team of people and the focus on creating products is overwhelming. While we may not respond as often as we would like on the forums, we read and take in what we need to to correct things.We responded here to defend ourselves on the download speed issue because we feel we were getting a unfair bad rap on this when the problem was not at our end. People are quick to jump on the forums and blame (sometimes unfairly attack) companies for problems that are not even those companies' faults. The internet is a complex animal in terms of how data travels from server to end user and problems can occur anywhere in between and not necessarily at the server.I can assure you we have invested a lot of money on the most state-of-the-art equipment and software for our servers delivering the megaSceneryearth content and we have also had the smartest technicians around tune (and continue to monitor) our servers for best performance possible for the end user. The capacity is there to handle the most busy of periods we anticipate - but it's amazing to see how quick people are to try to fault us and our server for problems whose reasons may be elsewhere.Thanks for supporting us and our products.Robert

Share this post


Link to post
Share on other sites

Robert, I'm sure we can appreciate how much work is involved in running a small operation and to develop such a product. But there is still a bottom line here that MUST be drawn. To not lose your support base means you have to be responsive to your customer base. You simply cannot afford to ignore them, particularly with such a small niche product line in a specialized hobby. You will ultimately alienate your most staunch supporters. This is just my opinion, but as a supporter of your product (doesn't mean much, but I have purchased nearly every Mega product produced, am a magazine subscriber etc), heck, even a promoter on the various forums over the years, I can't help but be put off somewhat by the lack of response on your own forums. And the answer is not to shut down the forum. History has shown us that when you don't support a product, it is eventually doomed to failure. Really, give it a try. There are not that many questions asked, and it wouldn't take up too much time. I would challenge you guys to even open a Megascenery Earth forum, since it is a somewhat different animal. Anyway, enough ranting. And by the way, it would be nice if you could post on the website what the original resolution was of each scenery area so the potential buyer can make an informed buying decision. It's pretty clear that there is a vast disparity in the quality based up the locations and what people have posted. It seems the right thing to do. Thanks for listening,Brian S.

Share this post


Link to post
Share on other sites
Robert, I'm sure we can appreciate how much work is involved in running a small operation and to develop such a product. But there is still a bottom line here that MUST be drawn. To not lose your support base means you have to be responsive to your customer base. You simply cannot afford to ignore them, particularly with such a small niche product line in a specialized hobby. You will ultimately alienate your most staunch supporters. This is just my opinion, but as a supporter of your product (doesn't mean much, but I have purchased nearly every Mega product produced, am a magazine subscriber etc), heck, even a promoter on the various forums over the years, I can't help but be put off somewhat by the lack of response on your own forums. And the answer is not to shut down the forum. History has shown us that when you don't support a product, it is eventually doomed to failure. Really, give it a try. There are not that many questions asked, and it wouldn't take up too much time. I would challenge you guys to even open a Megascenery Earth forum, since it is a somewhat different animal. Anyway, enough ranting. And by the way, it would be nice if you could post on the website what the original resolution was of each scenery area so the potential buyer can make an informed buying decision. It's pretty clear that there is a vast disparity in the quality based up the locations and what people have posted. It seems the right thing to do. Thanks for listening,Brian S.
Brian-I second your post. Also have bought a considerable number of Mega titles since the beginning. I have put any more downloads on hold now until there is an answer to the quality disparity. Checkbook is open and ready when I get an answer. Answers are good.

Share this post


Link to post
Share on other sites

Robert,Although I also had some problems with slow transfer rater, the bigger problem (by far) was the disconnect issue. I never was able to load a scenery file without suffering from disconnects. Each time this means starting all over. If you could do something to help with that issue I would appreciate it. Over the years I have purchased a lot of your scenery, and plan to continue to purchase your products.Thanks,Jim

Share this post


Link to post
Share on other sites
Paavo - and we appreciate the input and help from diehard Megascenery fans such as yourselves. I think you understand just how much focus and time goes into developing this scenery and running our companies. It's often hard to find time to visit the forums. My work day starts at 4 am (almost every single day) and ends at 8 pm - and the developers work just as long but at opposite ends of the clock. We are not a Microsoft with 50,000+ employees. We're just a small team of people and the focus on creating products is overwhelming. While we may not respond as often as we would like on the forums, we read and take in what we need to to correct things.We responded here to defend ourselves on the download speed issue because we feel we were getting a unfair bad rap on this when the problem was not at our end. People are quick to jump on the forums and blame (sometimes unfairly attack) companies for problems that are not even those companies' faults. The internet is a complex animal in terms of how data travels from server to end user and problems can occur anywhere in between and not necessarily at the server.I can assure you we have invested a lot of money on the most state-of-the-art equipment and software for our servers delivering the megaSceneryearth content and we have also had the smartest technicians around tune (and continue to monitor) our servers for best performance possible for the end user. The capacity is there to handle the most busy of periods we anticipate - but it's amazing to see how quick people are to try to fault us and our server for problems whose reasons may be elsewhere.Thanks for supporting us and our products.Robert
Hi Robert.Since you read this thread from time to time, I would like to hear a word from you or MegasceneryEarth. My case is this:I have ordered and downloaded the whole MegasceneryEarth Utah scenery ( Wonderfull product by the way-bravo!)Alas I am having problems with the UT-33.exeI have recieved a wrong link. When I try to download UT 33 (utah scenery) I am getting Utah-34.zip.My downloadvalidation is running out, and I have not yet recieved what I payed for, which i think is quiteannoying.Now my downloadvalidation is running out in two days, and would like a assurance, that the link will be prolonged, and that someone at MegascenertEarth is doing something about the problem.Information is the keyword to happy customer!KindlyJakob Arnholtz

Share this post


Link to post
Share on other sites
Hi Robert.Since you read this thread from time to time, I would like to hear a word from you or MegasceneryEarth. My case is this:I have ordered and downloaded the whole MegasceneryEarth Utah scenery ( Wonderfull product by the way-bravo!)Alas I am having problems with the UT-33.exeI have recieved a wrong link. When I try to download UT 33 (utah scenery) I am getting Utah-34.zip.My downloadvalidation is running out, and I have not yet recieved what I payed for, which i think is quiteannoying.Now my downloadvalidation is running out in two days, and would like a assurance, that the link will be prolonged, and that someone at MegascenertEarth is doing something about the problem.Information is the keyword to happy customer!KindlyJakob Arnholtz
Jakob, we have corrected this. Just click on the UTAH-033 link on your invoice and the correct file will come down.RegardsRobert

Share this post


Link to post
Share on other sites
Jakob, we have corrected this. Just click on the UTAH-033 link on your invoice and the correct file will come down.RegardsRobert
Downloading right now. Thanks a million times!!!!!Best regardsJakob Arnholtz

Share this post


Link to post
Share on other sites

Is this the so-called revolutionary new addon for flight simulator? If so what hyperbole. :(

Share this post


Link to post
Share on other sites
Paavo - and we appreciate the input and help from diehard Megascenery fans such as yourselves. I think you understand just how much focus and time goes into developing this scenery and running our companies. It's often hard to find time to visit the forums. My work day starts at 4 am (almost every single day) and ends at 8 pm - and the developers work just as long but at opposite ends of the clock. We are not a Microsoft with 50,000+ employees. We're just a small team of people and the focus on creating products is overwhelming. While we may not respond as often as we would like on the forums, we read and take in what we need to to correct things.
Yes, I can understand the amount of time and work it takes, but that is no excuse for lack of support. My day job invloves heavy customer service and inside sales and I know there will always be problems and mistakes. What seperates the men from the boys is how you deal with and fix those problems and mistakes. You seem more concerned about your reputation than the problem at hand, whether that problem lies with you or us should have been the first course of action, not making a blanket statement that there is nothing wrong on your end.I'm glad to see that you are now on the right track, and maybe with the help of the members here you can get to the bottom of the slow download issue.Your reputation is made or lost on actions, not words, do the right thing and you have nothing to fear.

Share this post


Link to post
Share on other sites

Hello all,We note that some people are having download problems with megaScenery Earth from PC Aviator. Aerosoft Australia is located in Sydney, Australia and we have ADSL2+ which has a theoreticaldownload speed of 24Mbs. Being close to the telephone exchange means our link to the internet is 20Mbs, which is pretty fast. We just tested a download from the megaScenery Earth web server in the USA to us in Sydney and achieved a download speed of 4.23Mbs. We stopped the transfer half way through and noted that the speed was still climbing.We just wanted to report our experience with speed from the download store.Also, I've been informed that all orders are now valid for a 365 day download. That is, you have 365 days to download your order. I've also been informed that technicians are working on allowing resuming broken downloads.So, this is good news for new and existing customers.

Share this post


Link to post
Share on other sites