To: PMDG Customer Support

[Slick9 24]

Good morning gentlemen,I am trying to purchase an extended download protection service for the 747-400, but everytime I go into the online store and load up my basket when I go to checkout I get a message saying my basket is empty. I've tried it on two different PCs with the same result. I am using the link under SHOP/Extended Download Service when I get the error. I tried purchasing the MD 11 Ext Download from the Featured Products Page to see if that worked and it did work. I would appreciate it if someone could help me get set so I can download the 747-400 again. Thnx!! Another quick question, which updates are included in the download, or will I have to install all my updates again. Thanks for the help!!Richard Bansa

[downscc 1,327]

Try clearing your browsers cache.The download will include all updates.

[Slick9 24]

Try clearing your browsers cache.The download will include all updates.

Thanks for the help, it worked!!

[Guest oschafer]

Good morning gentlemen,I am trying to purchase an extended download protection service for the 747-400, but everytime I go into the online store and load up my basket when I go to checkout I get a message saying my basket is empty. I've tried it on two different PCs with the same result. I am using the link under SHOP/Extended Download Service when I get the error. I tried purchasing the MD 11 Ext Download from the Featured Products Page to see if that worked and it did work. I would appreciate it if someone could help me get set so I can download the 747-400 again. Thnx!! Another quick question, which updates are included in the download, or will I have to install all my updates again. Thanks for the help!!Richard Bansa

Hello,I have had the exact same problem with trying to purchase the MD-11 for FSX. i've read the answer now...does anyone know where the 'browser cache' is on Firefox??ThanksOliver

[Skyknight 7]

does anyone know where the 'browser cache' is on Firefox??Oliver,Not to sure what version you are using, but I think the directory can be found at the following location regardless of version:C:\Documents and Settings\****User Name Here***\Local Settings\Application Data\Mozilla\Firefox\Profiles\2at3kdni.default\CacheIt a bit long winded, but I hope that it's a help.MarkSkyKnight/VRef

[Guest oschafer]

does anyone know where the 'browser cache' is on Firefox??Oliver,Not to sure what version you are using, but I think the directory can be found at the following location regardless of version:C:\Documents and Settings\****User Name Here***\Local Settings\Application Data\Mozilla\Firefox\Profiles\2at3kdni.default\CacheIt a bit long winded, but I hope that it's a help.MarkSkyKnight/VRef

Thanks!!!...I also deleted the browser cache on Internet Explorer, and then tried purchasing the MD-11, but it still didn't work. Would you maybe know what else I could try?