MD-11 Installer could not validate

[teofilo 11]

Hi!I've been trying to install my FSX MD-11 and I can't seem to do it.I fill out my email, password and my order number and after that, I get a certificate warning, where I select Yes and then I get an error saying that User account could not be validated, and I get a prompt to contact support.My information is correct completely.I don't understand why it is not working.Any suggestions?Thanks,Teo

[downscc 1,327]

Try logging into your account at pmdg, then look in the order history to confirm your order number. This verifies all three pieces of information at pmdg are what you expect them to be. If this doesn't reveal a problem then email pmdg support with the specifics. Make sure you get an automated response.

[Guest monkshood]

Hi!I've been trying to install my FSX MD-11 and I can't seem to do it.I fill out my email, password and my order number and after that, I get a certificate warning, where I select Yes and then I get an error saying that User account could not be validated, and I get a prompt to contact support.My information is correct completely.I don't understand why it is not working.Any suggestions?Thanks,Teo

Hi Teo,This is no help, but have a look at the tread 'MD11, I want one'. You're not alone. I'm hoping for an answer pronto, but I've been trying for a week now and am no further.Good luck.Merv

[rsrandazzo 6,353]

Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...

[Guest tebinu]

maybe, you copied your ID and you accidently copied a space

[teofilo 11]

Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...

Hi Robert,My Order ID is 106302.Hope you can help me.Teo

Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...

Robert,Here are the screenshots prior to he error.Paul told me to change the DNS to OpenDNS ones and I still can't get it to work.Thanks much,Teo

[Tabs 2,790]

For those having this problem...Try this:https://www.opendns.com/start/computer/Set up your computer (pick the OS from the list) to use the Open DNS nameservers - this should bypass your ISPs DNS that isn't resolving our validation server correctly.

[teofilo 11]

Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...

Robert, I used the COMBO installer and it worked like a charm!For some reason I was using an old installer.Did a search on my hard drive and found the newer installer.Hope all is great and thanks much,Teo

[Guest monkshood]

For those having this problem...Try this:https://www.opendns.com/start/computer/Set up your computer (pick the OS from the list) to use the Open DNS nameservers - this should bypass your ISPs DNS that isn't resolving our validation server correctly.

Ryan,I had a go at this, it didn't seem to make any difference? Following their instructions OpenDNS can't seem to resolve www.precisionmanuals.com either? But I don't know enough about this kind of stuff to know if that's good or bad.Thanks.Merv

[Guest monkshood]

Teo, did you ever get your install to work. I have tried tirelessly with no result. I am tired, fed-up, annoyed, and currently quite sick of the lack luster help (not) I have had from PMDG.If you did, can you let on what you did to complete the install.Ta.Merv