HELLO ANYBODY THERE? Customer Support completely absent!

[Tabs 2,790]

Yep, enough guys - drop it please, this thread is over.

[Turbine777 13]

Great news Ryan on the changes to the email structure. I'm sure that will help everyone in the long run!

[fbass 1]

Frank,I've moved the 747-8 purchase to the account that has the 400X on it. I'm sending you a forum PM right now with the account name and the reset password.

Ryan,Frank #2 here. I still haven't received any word from PMDG about my B748. I sent all my B744 purchase details to PMDG but received no reply. The B748 installer refused to accept any of my passwords. Yes, I did use my order-purchase e-mail to no avail. Could you please help.Much thanks.Frank BassPS e-mail= tomega@knology.net

[downscc 1,327]

I presume you should use the reset password he sent you, log into your account at pmdg and set up your own password. Then when you run the installer the password you set is the one to use instead of the reset password he sent you. Maybe this will work.

[falcon999 24]

I presume you should use the reset password he sent you, log into your account at pmdg and set up your own password. Then when you run the installer the password you set is the one to use instead of the reset password he sent you. Maybe this will work.

Different Frank Dan. Frank, this is not a good thread to post a support question. Did you e-mail support? If not I suggest you start there. :(

[Tabs 2,790]

Frank,You had two accounts in the system, the 748 was by itself separate from the one with the 400X on it, that's why it wouldn't install. I've moved that order to the other account and deleted the duplicate. It should install now.

[fbass 1]

Frank,You had two accounts in the system, the 748 was by itself separate from the one with the 400X on it, that's why it wouldn't install. I've moved that order to the other account and deleted the duplicate. It should install now.

Ryan,Seek and ye shall receive. Muchas grass sir. Moving the order did the trick.Thanks so much.Frank #2 :(