PMDG Customer Service

[mwilk 1,104]

We all have a tendency to be loud and boisterous when a developer doesn't operate the way we think they should. Sometimes it's justified, sometimes not. We are not so quick to point out when they do something right. This evening, I purchased the 747-400/747-400F for FS9. When I tried to install, it couldn't validate my information. I tried it so many times that I know my order ID number by heart. I checked the forums here to see if there was an answer. Finally, I sent an email to PMDG support. I figured, if I was lucky, I would hear from them sometime tomorrow. Much to my surprise,I received a response about an hour later from Paul Gollnick, Manager of Customer/Technical Support, explaining that there was a problem with my order status and that he had reset it. I was then able to install the 747 without a problem. This is exception customer service considering that it is Sunday night. Kudos to Paul Gollnick and PMDG. :( :( :(

[Turbine777 13]

Wow, an hour, that is pretty sweet Mike, congrats. I agree that there's normally more gimme, gimme, gimme than proper gratuities.By the way, if I give you the money, can you buy some lottery tickets for me? :(

[mwilk 1,104]

Dan, I think I'll quit while I'm ahead. I'd have a better chance of predicting when the NGX is going to be released!

[FACA 0]

AHAHAHAHAH lottery here in Brazil has accumulated again and should be around 35 milion dollars in the next raffle. How much is the prize over there?