Jump to content

Sign in to follow this  
Guest Jimbofly

Realair SF260 Update closing notice

Recommended Posts

To all interested parties,The RealAir Simulations SF260 update offer will close at 1.am GMT this Saturday December 6th. The update has been open to customers for two weeks and we have contacted every known customer.Those customers who didn't receive an update notice will have either changed their e-mail address or installed an e-mail blocker, and have had two weeks to get in touch with us, as clearly invited to do so on our website and at major forums. We have responded to each and every request in person - if that reply did not get through then the ONLY reason is because again that customer will have returned our e-mail as undelivered due an e-mail block.We therefore have discharged our full responsibilities as promised and further requests for updates cannot be dealt with after the deadline, and for security purposes access to the update will be removed at the stated time.Thanks for your attention.Rob Young = RealAir Simulationswww.realairsimulations.com

Share this post


Link to post
Share on other sites
Guest fastdraw

I can vouch for the above, fellows. Hi Rob. Really enjoying my Sf260 and now the new Decathlon. No dents in either yet!!!!!!!!Charles, a very satisfied customer!:-wave

Share this post


Link to post
Share on other sites
Guest shanwick

And also very polite and civil.Thank you for the notice and the a/c, Rob and team.David

Share this post


Link to post
Share on other sites
Guest CapnCol

I agree completely and would also like to offer my thanks to all at RAS for their work and service. I had the SF260 working okay in FS9 before the update but this is a new plane - unbeleivable. It flies beautifully and that vc is the best ever, it is the only plane I use it 100%.Many thanks again.Colin

Share this post


Link to post
Share on other sites
Guest Jimbofly

I would also like to extend my thanks to the team at RAS. The service I have received has been wonderful throughout and on top of that I've got some fantastic aircraft!I'm looking forward to whatever RAS release next!Regards,James

Share this post


Link to post
Share on other sites

HI James,Hint: We are now committed to a well known classic twin prop, and in addition possibly the most beautiful aircraft ever made, which, to give further clues, is a monoplane, has a single engine named after a mythical character and is in short supply in 2003.Kind Regards,Rob

Share this post


Link to post
Share on other sites
Guest awheintz

Well,as much as I understand your motives, I heartily disagree with your policy and I can assure you, that 2 weeks for an upgrade are legaly quite contestable!But on a simpler note, it is also unfair to those of your customers who do NOT spend every free hour online and in front of their flightsim.I just looked up the mails you sent for the upgrade offer, and nowhere it states, that the upgrade time is limited, and although one might expect some limitation, definitely nobody would expect such a short time.I for example have not had the time to do much FS lately, and I was in no hurry to upgrade, as I am also expecting to get a new computer and did not want to istall everything twice.As for the forums, I regularly visit AVSIM 2 or 3 times a week, and today is the first message I see on this, the time of course in now over.Had you stated in your mail, that the offer would be extremely time limited, you might have a point (ever heard of people being away from their computers for more than 2 weeks?), but as you failed to do so...I would guess I am not the only one who will be in for a bad surprise.As much as I keep your work in high regard, I expect you to treat this matter with the necessary common sense.Yours, sincerely,A. Heintz

Share this post


Link to post
Share on other sites

I'm sorry you feel that way. First of all we were never OBLIGED to provide an update in the first place so there is no legal issue to answer whatsoever. Secondly we sent you a personal e-mail two weeks ago, and I note from your post that it did get through. Short of dragging you to your computer and standing over you while you click a simple link and wait for a download I don't see how we could be more co-operative. You have had two weeks to contact us at any time of day and night and we would have responded almost immediately. If you are getting a new computer then surely, like everyone else, you can backup aircraft files to a CD which takes about 1 minute. If you would kindly send me a POLITE e-mail (address on our contact page at RealAir) I'll see what I can do.I remind you again: The update was a CONCESSION by us to you with what anyone would surely consider plenty of notice. The fact that you have chosen to leave it rather late to download a FREE GIFT is I think your responsibility and not ours.Regards,Rob Young = RealAir Simulations

Share this post


Link to post
Share on other sites
Guest Motormouse

"Ah....De Havilland" have any relevance??:-wavePetePs Do I get a free copy too???

Share this post


Link to post
Share on other sites
Guest avolcek

I'd like to thank everybody involved who made this "patch", it has obviously taken much time and effort and it has vastly improved my aircraft selection whenever I FS.I thought I might add my two cents.I can see how one might want to limit the time to get a patch, however, in the days of nearly unlimited bandwidth and hard drive space, (at a price of course). I don't see how keeping a measly 15MB file and the database of buyers who purchased the FS2002 version on hand for those people who don't spend their every waking hour (like me, don't know if that

Share this post


Link to post
Share on other sites
Guest Lord Zap

Goodness, I have completely missed this announcement of the free upgrade (only noticed it on the front page just now). What a shame, I've been looking forward to this for months.Do I have to purchase the SF.260 all over again then?:(My old email I purchased it with originally is no more as I finished with that isp months ago but I still have the purchase details etc as I keep that safe. I've been away from flightsimming the last month due to huge work commitments...just my luck I guess to miss this :-rollFair enough I suppose for RealAir doing this though, they didn't have to give a free update to FS9, so....still a bummer!RegardsDave A

Share this post


Link to post
Share on other sites

HI Dave, and anyone else in your situation,Please e-mail me immediately and I will accomodate you, on satisfactory evidence of original purchase.Cheers,Rob Young

Share this post


Link to post
Share on other sites

Hi Adam,I think you'll find we will not turn legitimate people away for a reasonable time after the deadline, but at some point we have to call it a day.we have given away over 3000 copies of an update project which took us many months to complete.One aspect your post didn't mention is piracy. We have been well and truly zapped on this update through piracy, and we simply cannot afford to lay ourselves open to this indefinitely. I hope you understand.Cheers,Rob Young

Share this post


Link to post
Share on other sites
Guest awheintz

Dear Rob,first off, thanks for your quick response and another thanks for the great work you did on the SF260.No in reply to your reply:>I'm sorry you feel that way. First of all we were never>OBLIGED to provide an update in the first place so there is no>legal issue to answer whatsoever. Yes, I grant you that and I actually felt grateful when I read your anouncement of the upgrade offer.>Secondly we sent you a>personal e-mail two weeks ago, and I note from your post that>it did get through. Short of dragging you to your computer and>standing over you while you click a simple link and wait for a>download I don't see how we could be more co-operative. You ara again right, but nowhere in your mail did you state that the offer would he time limited, so I was in no hurry to update, especially as I have other things to do during the day.>You have had two weeks to contact us at any time of day and>night and we would have responded almost immediately. If you>are getting a new computer then surely, like everyone else,>you can backup aircraft files to a CD which takes about 1>minute. Again right, but how was I supposed to know that I would not have the time to wait.>If you would kindly send me a POLITE e-mail (address on our>contact page at RealAir) I'll see what I can do.I will sure do that, though not right now, as my wife has dinner ready. But if may quote you first post: "further requests for updates cannot be dealt with after the deadline".>I remind you again: The update was a CONCESSION by us to you>with what anyone would surely consider plenty of notice. The>fact that you have chosen to leave it rather late to download>a FREE GIFT is I think your responsibility and not ours.see above, but I have to leave now, so I will contact you directly later.regards,A: Heintz

Share this post


Link to post
Share on other sites
Guest Lord Zap

Great stuff Rob, just recieved the link from you and downloaded the update...much appreciated for giving us peeps that just missed out a chance to still get it.Phew, now I can go enjoy this masterpeice add-on again (properly) in FS9 :-)Best RegardsDave A

Share this post


Link to post
Share on other sites
Guest SlimDady

Well here was my situationI saw a news post on avsim the day the upgrade was released, I did a mental note, so that when I got my new pc and installed fs that i would go get it, nowhere that first day did it say there was a deadline.Here I am now with my new pc on the deadline, hoping i can get the update b4 its too late. The only reason Im here is beacause the news post on avsim today.I really dont like this 2 week upgrade period, its quite short, some people are very busy and dont have time to be on fs related sites every day, some people could be away from home for various reasons. From my perspective it appears that realairsims wants to try to make a little extra money by having people buy the plane a second time? If its an issue of piracy, maybe that upgrade time should have included some form of web based authentication system. I also understand that you did not have to make an update, but most every other high quality payware producer is working on free upgrades(time unlimited downloads, so whats different in this situation

Share this post


Link to post
Share on other sites

Seems preposterous to assume that Real-Air want's to sell the plane a "second time" when they have bent over backwards to provide a free update for those who are willing and able to go download the thing:-)

Share this post


Link to post
Share on other sites
Guest Larry S

Warm on a P51 Mustang with RR Merlin engine or warm on the free copy stuff:-hmmm I'm gonna need more cluesAnd maybe a few more hints on the twin... I'm really interested in that one.

Share this post


Link to post
Share on other sites
Guest Rod_H

First off I would like to thank the Real Air team for two fantastic aircraft. I felt so good with the free update I picked up the Decathlon, That is even better than the SF 260 but only just...Thanks Rob, Sean.Back to This update Thing.. The email I received clearly stated a 2 week deadline so unless I got a different email, we may need to take another look at it. Quote "We request that you download the SF.260 upgrade as soon as practical, as we will be removing the file after approximately two weeks."This was just under my installer password.I just wanted to point out that I think RealAir have been great In giving this Free update to us Miserable bunch of hard to please middle age grumps.All of the above is just IMHO...Thanks Rod....YMEN Essendon.

Share this post


Link to post
Share on other sites

"From my perspective it appears that realairsims wants to try to make a little extra money by having people buy the plane a second time?"Yeah right. That's why we've just about given 3000+ copies away and have spent the last two weeks manning RealAir nearly 24 hours a day trying to trace people, and responding immediately to all requests (the majority of them within 15 minutes after receipt.)"so whats different in this situation"What's different in this situation is that we think we've given you and others AMPLE opportunity to obtain the upgrade, which for the umpteenth time of saying, is a NEW aircraft and not a patch, and which (sigh) we could have legitimately charged for but haven't, so I invite you to withdraw your outrageous assertion above.And instead of wasting your time making outragous assertions which are patently nonsense why not spend the time better in sending me an e-mail NOW to request your upgrade (if you haven't already received it) whereupon I will send you the information you need.Thank You,RY

Share this post


Link to post
Share on other sites

Thank you Rod!I am breathing deeply and counting to ten a few times in this thread.You are correct in observing that we clearly stated the time limit in the e-mails we sent out two weeks ago.Cheers,Rob

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...