Support Ticket

[ndflieger 54]

Hi Jim, Yesterday, 08/28/2011 @ 1513Hrs CDT I put in a support ticket via the HiFi www site. I'm in the process of re-installing FS9 and was wondering when I would hear something back. The ticket is #184760. Thanks,Scott

[JSkorna 137]

Check all your e-mail folders because I did answer you back yesterday. If you can't find anything, post your issue here and I'll be back in a few hours to take care of things.

[ndflieger 54]

Hi Jim, I've been checking all my folders but the only reply was an automated message stating that a support ticket had been created. I've checked the link in that message, but nothing new has been posted on the page it takes me to in the way of a reply. I would prefer not to post why I was contacting support in the open forum. The message I sent contains my Cust ID #, SKU # and License Key #. If you want, you can email me directly at flieger701@daktel.com Thanks,Scott

[ndflieger 54]

Hi Jim, All is sorted out now - up and running with ASE :-) Thanks for your help! Scott

[JSkorna 137]

Scott, What happened is that you wrote right after my last round of answering last night. Then I went to bed and worked today until now. So we just kind of missed each other.

[ndflieger 54]

Hi Jim, Quite understandable. Don't you hate it when our "real" jobs interfere with our flight simming? Thanks again,Scott