September 7, 201114 yr Hi, All has been well, albeit with a steep learning curve. Thank you PMDG for such an incredible and immersive aircraft simulation. However, today, I fired up FSX with the PMDG NGX 800 WL, but the aircraft did not perform it's normal countdown from 15, and the aircarft started in a state resembling the last flight which I had to adandon suddenly mid-flight by closing FSX, with some auotpilot functions (i.e. autothrottle) enabled, but it wasn't really fully fired up with engines etc. The FMC appears blank, and when I click on it in order to reset the panel state, a new window opens, but instead of being the FMC with digits, it appears as the SELCAL panel. If the mouse is moved over this bitmap, the cursor changes when over clickable hotspots as if the FMC was present (i.e. with the keypad in the lower half, with the non-clickable screen above it - see attached JPG). All other PMDG 737 NGX variants fail to start in the same way. Can I manually reset the aircraft / panel state? i'd rather not reinstall if that's possible, too much can go wrong! Best wishes & thanks,Fabio Lagattolla Specs: i7 950 OC 4.0Ghz, 6Gb 1066 RAM, Seagate 500Gb 7200RPM , Nvidia GTX460 (latest drivers), FSX, SP1 & SP2, UTXE, REX2, GEX, GenX, UK VFR Airfields, Saitek Yoke, Rudders, Throttle, Saitek MCP, Switch & Radio panel Mr Fabio Lagattolla"It's better to be on the ground wishing you were flying, than flying but wishing you were on the ground!"
September 7, 201114 yr Reinstall + sign full name Di Agron Dell XPS 15 L502X | Intel i5-2540m @ 2.60GHz | 4GB DDR3 1333MHz (2x2GB) | nVidia GT525M | Seagate 500GB 7200RPM | 15" 1366x768 | 23" LG 1360x768 | Got a hardware question? Ask: HERE (Mobo's, Ram, CPU's, custom builds, general hardware etc) HERE (Graphics cards, monitors, drivers etc) HERE (Peripherals/Hardware and related drivers) HERE (Internet/Networking) PMDG FMC NavData out of date message fix HERE
September 7, 201114 yr Drop your detail sliders a bit. I had the same issue and doing that sorted it out. Al Alan Bradbury Check out my youtube flight sim videos: Here
September 7, 201114 yr also open a support ticket. "reinstall" might solve the problem for the time being but maybe others will have that problem as well and sooner or later, they have to check whats the problem. Tebin Ulrich
September 7, 201114 yr I'd officially "end" the flight in FSX, then quit FSX and restart, run fresh flight. I think the sudden shutdown you mentioned may have corrupted a few things. I've run into the same sort of thing in the past (not with NGX) and a "quit flight" and restart normally resolves the problem. Re-install as a last resort...sometimes we're too quick to jump on that bandwagon (throwing baby out with bathwater)... Scott Burns
September 7, 201114 yr Author Hi Mickey, good idea, I have now submitted a ticket. Hi Alan, my sliders are quite low at the moment, but I lowered them still; this hasn't repaired the FMC or restarted the countdown. Hi Di, signature updated with full name. I have rebooted and restarted FSX and Windows, but now I'll try a full system reset too. Thanks all, I'll try what I can, and what is suggested, but a reinstall is the last thing that I want to do, for now at least...Fabio Mr Fabio Lagattolla"It's better to be on the ground wishing you were flying, than flying but wishing you were on the ground!"
September 7, 201114 yr Turn down your overclock. Jim Driscoll, MSI Raider GE76 12UHS-607 17.3" Gaming Laptop Computer - Blue Intel Core i9 12th Gen 12900HK 1.8GHz Processor; NVIDIA GeForce RTX 3080 Ti 16GB GDDR6; 64GB DDR5-4800 RAM; Dual M2 2TB Solid State Drives.Driving a Sony KD-50X75, and KDL-48R470B @ 4k 3724x2094,MSFS 2020, 30 FPS on Ultra Settings. Jorg/Asobo: “Weather is a core part of our simulator, and we will strive to make it as accurate as possible.”Also Jorg/Asobo: “We are going to limit the weather API to rain intensity only.”
September 7, 201114 yr Author Hi,I have uninstalled and reinstalled, but the aircraft remains in the same state as above (no countdown on start-up, and the FMC appears dead without digits and brings up the SelCal bitmap).PMDG has a directory under FSX which might contain some additional configuration information that wasn't removed during the uninstall; I also removed all additional liveries.For the record, I have the PMDG Jetstream as well.Any thoughts?Thanks,Fabio Mr Fabio Lagattolla"It's better to be on the ground wishing you were flying, than flying but wishing you were on the ground!"
September 7, 201114 yr Yup, I have the Jetstream too and in spite of the original premise that they'd be similar on performance I think that's no longer claimed to be the case and certainly doesn't seem to be in my experience. One other thing I did that also seemed to help after dropping the sliders was to trash my FSX config file and then let FSX rebuild it, of course I had to turn off menu music and all that which I forgot it would turn back on, but apart from that it really did seem to help a lot to ditch my config file as I think it kind of kicked FSX up the &@($* a bit and got it cleaned up, I know it certainly fires up quicker now than it used to and the NGX seems pretty trouble-free now. Al Alan Bradbury Check out my youtube flight sim videos: Here
September 8, 201114 yr Author Hi,Just a quick note to say that Ryan at PMDG corrected this issue yesterday evening by connecting to my FSX PC and running some intricate checks and repair routines.I thought I would relay this so that I could publicly acknowledge their hard work and commitment. Ryan did an outstanding job, and it was done expeditiously.What an exemplary product and customer service from PMDG!Thanks,Fabio Mr Fabio Lagattolla"It's better to be on the ground wishing you were flying, than flying but wishing you were on the ground!"
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