Waiting for activation ticket reply

[YukonPete 586]

I sent a ticket so I can reinstall my 737NGX and I have been waiting all day! Sorry but if PMDG forces us to submit a ticket to re-activate my key then they should reply in a timely manner or have an auto system for re-activating keys. I can only fly weekends and now Saturday is wasted waiting! Annoyed customer!

[Mean Aerodynamic Chord 269]

Usually PMDG is pretty fast @ replying to tickets. Just wait.

[Paul Deemer 13]

Did you go back and check the status of your ticket? If your waiting for an email you gonna be waiting for eternity. Go back and check the status of your ticket thats where you will see your reply.

[wanabflyer 53]

I sent a ticket so I can reinstall my 737NGX and I have been waiting all day! Sorry but if PMDG forces us to submit a ticket to re-activate my key then they should reply in a timely manner or have an auto system for re-activating keys. I can only fly weekends and now Saturday is wasted waiting! Annoyed customer!

Sorry i don,t quite understand. Why do you need another key to reinstall you NGX? When i purchased mine i received a Order ID & a Activation Key which i used once and then after that i did not need when i reinstalled after SP1.Regards,

[Mean Aerodynamic Chord 269]

Sorry i don,t quite understand. Why do you need another key to reinstall you NGX? When i purchased mine i received a Order ID & a Activation Key which i used once and then after that i did not need when i reinstalled after SP1.Regards,

It doesn't matter. Do like Paul said. See if they already replied.

[wanabflyer 53]

It doesn't matter. Do like Paul said. See if they already replied.

Sorry again. I thought Pete "was going" to install and thought he needed another key.Regards,

[YukonPete 586]

no its not been replied. I have been looking at the ticket status every 30min.

[Mean Aerodynamic Chord 269]

Sorry again. I thought Pete "was going" to install and thought he needed another key.Regards,

Oh, I'm sorry. I thought you were Pete for a second. You guys need a profile picture to differentiate!!!

[YukonPete 586]

still waiting

[Mean Aerodynamic Chord 269]

Keep waiting then.

[wanabflyer 53]

still waiting

Have you tried to reinstall and got asked for an activation key again?

[Jetman67 517]

its funny never had a reactivation issue infact after the initial activation even after removal never had to reactivate

[YukonPete 586]

Have you tried to reinstall and got asked for an activation key again?

My HD died so I had to reinstall windows on a new HD.

[Mean Aerodynamic Chord 269]

My HD died so I had to reinstall windows on a new HD.

Well that changes everything! There's a reason why PMDG puts this in the installation file:

DO NOT MANUALLY DELETE FILES FROM YOUR MACHINE. (we warned you!)

But in your case, it was an accident. I'm sure they will do something about it.

[YukonPete 586]

They will reactivate it. It's just to be sure it's not pirate copy. You only get a limited number of activations before you need to request a reactivation. I have done it a number of times with my 747 and MD11. I still have the installers and keys. My point is PMDG forces us to submit a ticket to re-activate a key then they should reply in a timely manner or have an auto system for re-activating keys. Such as flight1.Thats the only issue I have with PMDG. I didn't say one thing about waiting for the SP1 or NGX release date. Not like some of the children here who cried daily.Have a good night!