Catastrophic Failure

[johnz 0]

Dear all,After a succesfull installation of PMDG737NGX 800-900 (3118 full installer) in my new PC, i proceeded with the 600-700 expansion (3118 full installer downloaded from PMDG). Attempting the 600-700 installation i faced the error "Feature transfer file - Catastrophic failure" and thus it is impossible to install and use my 600-700 copy.Is there anyone had ever the same issue? (I submitted a ticket in PMDG support but they said that is an OS issue and I' m wondering why on this specific installer only?)Any help will be higly appreciated,Regards,John

[cavaricooper 2,614]

John-They (PMDG Support) are used to dealing with thousands of combinations of software/hardware. If they say it's an OS issue......I'm inclined to agree.....what OS are you using?

[johnz 0]

John-They (PMDG Support) are used to dealing with thousands of combinations of software/hardware. If they say it's an OS issue......I'm inclined to agree.....what OS are you using?

Hi Carl,I use W7 64bit professional (no tweaked and of course fully updated). The question is why my OS refuses to install the 600-700 expansion only. 800-900 isntalled succesfully few hours ago!Regards,John

[cavaricooper 2,614]

John-That's the exact OS I use.......without issue. Are you sure there have been no file "removals", services stopped etc.? It's a very popular OS with the FS crowd......there has to be something in your setup that is interfering with the installation.......that is different than a stock install.

[johnz 0]

John-That's the exact OS I use.......without issue. Are you sure there have been no file "removals", services stopped etc.? It's a very popular OS with the FS crowd......there has to be something in your setup that is interfering with the installation.......that is different than a stock install.

Carl thank you for your help but there are no changes than the stock install. It is a new PC bought with the OS installed and FSX, Acceeleration and every addon (737NGX 800-900 is included) was installed quite succesfully.John

[cavaricooper 2,614]

John-

It is a new PC bought with the OS installed

Perhaps therein lies the issue........ is there any log that you can reference re. the failure? Sorry to be less than brilliantly insightful.....sometimes these issues are the "forest for the trees" types. Best of luck........ keep us posted.....

[johnz 0]

John-Perhaps therein lies the issue........ is there any log that you can reference re. the failure? Sorry to be less than brilliantly insightful.....sometimes these issues are the "forest for the trees" types. Best of luck........ keep us posted.....

Thanks Carl,I'll wait for the final PMDG answer on my issue and then I'll post.Regards,John

[JRBarrett 3,070]

This particular error usually means that the installer package is corrupted. Have you tried re-downloading the installer from PMDG?If you do re-download, clear your browser cache first, and don't download the new installer over the old one. Instead, save it in a different location on your hard drive. Also, be sure to run the installer as administrator.

[gmohr 0]

One thing: did you by chance relocate any of your document /pictures/music directories etc? This is notorious for breaking installers.-George

[Tabs 2,790]

That particular error is actually a failure to write files during the extraction process to the temporary folder - that's why I mentioned the Run as administrator option - Windows is somehow not giving it the proper permissions I'll bet. If you do a Google search on the error you'll see there's plenty of other product installers that have had this issue, it's definitely an OS thing.

[johnz 0]

Hi all,Problem solved, it was a corrupted installer. After re download my 737NGX 600-700 copy the installation completed successfully.John

[Fabo 213]

Hello all, especially Tabs and support team

 

I've just met with this very error. Redownload did not fly, still same error.... I even had tried to get an installer of a friend... no luck.

 

Turns out I had some privileges issue a bit back. Maybe NTFS table corruption or something, I didn't pinpoint it. Well and as the installer tried to re-create links in my Start menu... it got a fail and quit.

 

@PMDG - Tabs, Kyle or whoever - if you want a writeup how to diagnose this for your KB - PM me.

[scandinavian13 5,192]

@PMDG - Tabs, Kyle or whoever - if you want a writeup how to diagnose this for your KB - PM me.

 

If you'd like, submit a ticket with the steps. I'm sure we'd appreciate it in the case we run across it.