AEROSIM 787

[Tom Allensworth 1,532]

I purhcased this bird earlier this week, installed, and tried to load. In both the Free Flight screen selecting it, and selecting it within the sim itself, it caused FSX to crash. No error report, nothing. Just a restart of FSX. I send an email to their support address, and their response was that I should reinstall FSX. That is not going to happen. Anybody encounter this and does anyone have a fix?

[pao 55]

Thank you for sharing Tom. Unfortunately I don't have any clue but at I am now sure I won't buy it after this stupid reply from the developper (they already gave me such type of reply when I inquired about how to purchase the product.... It seems that these guys don't need to do business...)

 

Now, have you tried to uninstall the plane and reinstall it ? Did ou try to load from another scenery (let's a basc place with no scenery installed ?)

It must be a .dll issue...... It would be good that other owner open their xml.dll file to check if they have something related to the Aerosim that you may not have...

 

Greg

[Daveo 36]

I remember I had some issue installing it but can't remember what happened. I uninstalled and reinstalled it and it has been running ok.

I load them all the time after setting them up in free flight, Airport/Parking place first then the aircraft and save it direct with whatever number I use at the time before I hit the Fly Now button, so I can always reload it. First thig I did after the first flight was redo the Avionics with ISG stuff.

 

99% of my AC are setup that way. I had started at number 1 and add them in and save them consecutive. I haven't had any of the issues either with the heavy hitter payware AC that says to start first with a default flight and change to the aircraft etc etc.... I have been saving that way for as far as I can remember.

Maybe breeze thru this thread if you haven't already done so.

 

http://forum.avsim.net/topic/375543-aerosims-787-for-fsx-released/

[FSX4Life 2]

 

I send an email to their support address, and their response was that I should reinstall FSX. That is not going to happen.

 

Why?

 

I know you probably have a lot invested in your install, but every now and then things do get buggy...especially with the more third party addons you have, and a reinstall may be required.

 

Breaking it down if uninstalling and reinstalling under administrator rights doesn't fix it...reinstall FSX, it's not that hard I've done it several times and I have a crapload of planes and scenery too.

[pao 55]

Tom is right... Reinstalling FSX when ou have tons of addons can take more than a day ! And that should not happen because a developper is acting like a thieve not even trying to support his own customer.

[Daveo 36]

More then a day is right. It took me almost 4 days to get everything almost back in.

Reinstalling FSX should be a last last resort. Most likely scenario is after a HD crash.

[Clutch Cargo 384]

That's like when I had an issue with TrackIR causing stutters when using Saitek panels. The suggestion I got was not to re-install FSX but to reinstall Windows! Are they nuts!?

 

Well, I musta came to my wits end because I couldn't take it any longer. Just to humor myself I reinstalled Windows from scratch. Guess what - problem solved. So I guess those bits and bytes can get mixed up. But I am still re-installing stuff and it's been a month, yikes!

[johntaylormolly 0]

I purchased this software also. No issues on installation, etc and it operated fine. I'm using FSX Gold. However, I did remove it because I like some of my iFly, CS and Wilco aircraft better.

[Jim Young 2,356]

There are too many possibilities for a crash when loading. Most likely a texture or gauge did not install correctly and FSX cannot find it. I would uninstall the product then run a freeware registry cleaner then reinstall it with Admin privileges (right click the .exe and select run as administrator). I would make sure UAC is disabled too as well as any anti-virus programs. There's a long thread here on AVSIM that I found regarding the Aerosim 787 when it was first released (6 pages). Only one individual reported a CTD such as yours and asked for help but no one helped him. Cleaning the registry after uninstalling this product is important.

 

Best regards,

Jim

[pao 55]

yes that's a good advise... I would uninstall, use ccleaner and make sure xml.dll does not contain any Aerosim data

[Tom Allensworth 1,532]

Per everyone's advice, I removed, rebooted, cleaned the registery, rebooted again, re-installed, and it didn't break FSX this time. Thanks. Sure glad I did not take the advice to uninstall FSX and go through that. Been there and done that, and I am not going to do it again just to install a another airplane.

[Jim Young 2,356]

That's great Tom you got it working okay again. It is upsetting that a developer takes the easy way out by advising one to uninstall/reinstall FSX everytime there's a crash. Reformating and reinstalling Windows would help too but not very good advice.

 

Best regards,

Jim

[MrSpeaker 122]

Been there and done that, and I am not going to do it again just to install a another airplane.

 

Lol been down that road so many times, now I image my drives every week incase of a mishap.

[Damien 4]

Before everyone jumps on the bandwagon trashing aerosim, realize English isn't their first language. There may have been a breakdown in the translation. Personally, had I had the same problem as Tom, my first action would have been to do an uninstall of the offending addon, reboot and reinstall.

 

-Damien

[magentajim 10]

Before everyone jumps on the bandwagon trashing aerosim, realize English isn't their first language. There may have been a breakdown in the translation. Personally, had I had the same problem as Tom, my first action would have been to do an uninstall of the offending addon, reboot and reinstall.

 

-Damien

 

I agree--I was going to say the same thing. There may have been a language breakdown. It wouldn't be the first time for me--I actually got insulted by some other companies until I realized English was not their first language and after some discussion the misinterpretation was the major cause of the bad feelings. Once we got past that, most of the time issues seemed to be resolved in a smoother manner.