Fatal error with PMDG NGX

[Q400lover 4]

Hi, when I started using the PMDG NGX almost every flight I've done, a fatal error occurs and FSX crashes it usually happens when I start setting up for descent or when I'm on base or on final. The last time it did this was today and I was about 10 minutes before dissent into Santa Ana KSNA, The two times before that both times I was going into Phoenix The first time going into Phoenix I was about 5 miles from the runway Second time I was on pace for runway 25L getting ready to turn onto Final. And the time before that I was about 10 miles out for Las Vegas. I only had major scenery at KPHX, flightbeam's. The rest were just ordinary AFCADS found on flightsim.com. Other add-ons I use while flying are AS2012, FScaptain, Alaska virtual ACARS and TOPCAT, none of which I was actively using when the fatal errors except UT2 occurred they were just running in the background. I couldn't get FSpassengers to work, so I started using FScaptain. I've only done 7 flights with the PMDG three have been successful and the other 4 have not. one of the flight with FSC was successful, and two without where successful and the other 3 with FSC froze. Oh and I'm using FSX. Any solutions?

 

FSX, only addons, Ultimate traffic 2, Majestic Q-400 PMDG 737NGX with fs2crew voice and Flight beam's KPHX HD, Latin VFR KSAN HD, TOPCAT and FScaptain.

 

Windows 7 Home Premium

 

System_____________

Motherboard------------------------Asus M5A97 LE R2.0

Total amount of system memory-----16 GB Ram

System type-------------------------64-bit operating system

Number of processors---------------8

 

Storage_____________

total size of hard disk(s)-------931 GB

Disk partition (C:)-------------743 GB free (931 GB total)

Media drive(D:)--------------- CD/DVD

 

Graphics_____________

Display adapter type----NVIDIA Geforce GTX 660 Superclocked

Total available graphics memory--------4095

Dedicated graphics memory----------2048 MB

Dedicated system memory-----------0MB

Shared system memory--------------2047 MB

Display adapter driver version---------9.18.13.527

Primary monitor resolution------------1920+1200

Direc X version------------------------ directX 10

[Q400lover 4]

Any help?

[lodestar 186]

i suspect OOM errors, but download AppCrashView here http://www.nirsoft.net/utils/app_crash_view.html

 

Just run application, find FSX entries and find the latest crashes by date and time. Copy / Paste a couple of reports here

[xplanery 250]

Do you have UIAutomationcore.dll installed into your FSX folder? That could fix some menu related crashes at least...

[Kuragiman 227]

Until you look at AppCrashView and determine what module is failing and what kind of error it is it will be hard to start pin pointing your problem.   You are probably running out of memory or playing around with the menu bar to much.   Both relatively easy to fix as told above.

[Q400lover 4]

Sorry it's taking so long for me to respond, I've been really busy. I will do the Appcrashview thing today or tomorrow. As for the out of memory thing I haven't got a message for that, don't think, all that's came up is a "fatal error has occurred fsx is restarting" and I was not messing with the menu bar at the times of the crash's. And yes I do have UIAutomationcore.dll installed. I will get the Appcrashview report up as soon as possible.

[Kuragiman 227]

Sorry it's taking so long for me to respond, I've been really busy. I will do the Appcrashview thing today or tomorrow. As for the out of memory thing I haven't got a message for that, don't think, all that's came up is a "fatal error has occurred fsx is restarting" and I was not messing with the menu bar at the times of the crash's. And yes I do have UIAutomationcore.dll installed. I will get the Appcrashview report up as soon as possible.

 

That's why you need AppCrashView.   There can be 50 things causing that Fatal Error.   When we figure out which module it is originating from we can go from there.

[Q400lover 4]

Okay, it turns out I didn't have UIAutomationcore.dll installed, so I did, and it didn't crash on me. But I'll have to do a couple more flights to see if that was the problem.

[Kuragiman 227]

Okay, it turns out I didn't have UIAutomationcore.dll installed, so I did, and it didn't crash on me. But I'll have to do a couple more flights to see if that was the problem.

 

Good.   That file fixed many bugs for me.    Another thing I do to make sure FSX runs the entire flight is to start my flight in Window mode.   Let it load up.   Load all my add-on stuff like VoxATC, FS2Crew and FSPassengersX, let the traffic spawn in at the airport and then I go to full screen for the the entire flight.   When I land and dock at the jetway and shutdown the plan, I put the screen back into Window mode and exit out, that way the next flight will start in Window mode.     Since I started doing that, I have not had a single OOM  crash, no Buffer Overflow crashes, No menu crashes.    I don't know what is going on behind the scenes but it works.    Paul showed me the trick and it works like a charm.

[Q400lover 4]

Cool, I do all my flights in window mode, just because it's easier to get to TOPCAT. I'll be sure to let you know if it crashes again.

[Q400lover 4]

 

 

That's why you need AppCrashView. There can be 50 things causing that Fatal Error. When we figure out which module it is originating from we can go from there.

 

ok it crashed for some reason again. heres the report.

 

Version=1
EventType=AppHangB1
EventTime=130261869439483642
ReportType=3
Consent=1
UploadTime=130261869475605708
ReportIdentifier=254e7921-346e-11e3-8573-60a44c56c9be
IntegratorReportIdentifier=254e7922-346e-11e3-8573-60a44c56c9be
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=fsx.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.61637.0
Sig[2].Name=Application Timestamp
Sig[2].Value=46fadb14
Sig[3].Name=Hang Signature
Sig[3].Value=6a2f
Sig[4].Name=Hang Type
Sig[4].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=6a2f6cd7491c4a6b8eefc2b25b224285
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=1c1e
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=1c1e221472549390ae0aa9d5b3c725d7
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=6a2f
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=6a2f6cd7491c4a6b8eefc2b25b224285
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=1c1e
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=1c1e221472549390ae0aa9d5b3c725d7
UI[3]=Microsoft Flight Simulator® is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
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LoadedModule[237]=C:\Windows\system32\SXS.DLL
LoadedModule[238]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[239]=C:\Windows\SysWOW64\actxprxy.dll
LoadedModule[240]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
LoadedModule[241]=C:\Windows\SysWOW64\thumbcache.dll
LoadedModule[242]=C:\Windows\system32\SearchFolder.dll
LoadedModule[243]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[244]=C:\Windows\system32\LINKINFO.dll
LoadedModule[245]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[246]=C:\Windows\System32\drprov.dll
LoadedModule[247]=C:\Windows\System32\ntlanman.dll
LoadedModule[248]=C:\Windows\System32\davclnt.dll
LoadedModule[249]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[250]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[251]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[252]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[253]=C:\Windows\system32\msadp32.acm
LoadedModule[254]=C:\Windows\System32\Speech\Common\sapi.dll
LoadedModule[255]=C:\Windows\system32\msdmo.dll
LoadedModule[256]=C:\Windows\System32\Speech\Engines\SR\spsreng.dll
LoadedModule[257]=C:\Windows\System32\Speech\Engines\SR\srloc.dll
LoadedModule[258]=C:\Windows\SysWOW64\mfwmaaec.dll
LoadedModule[259]=C:\Windows\SysWOW64\MFPlat.DLL
LoadedModule[260]=C:\Windows\system32\QUARTZ.dll
LoadedModule[261]=C:\Windows\SysWOW64\devenum.dll
LoadedModule[262]=C:\Windows\system32\DShowRdpFilter.dll
LoadedModule[263]=C:\Windows\SysWOW64\qasf.dll
LoadedModule[264]=C:\Windows\SysWOW64\mp3dmod.dll
LoadedModule[265]=C:\Windows\SysWOW64\l3codeca.acm
LoadedModule[266]=C:\Windows\SysWOW64\msmpeg2adec.dll
LoadedModule[267]=C:\Windows\System32\msxml3.dll
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Microsoft Flight Simulator®
AppPath=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
 

[Kuragiman 227]

Well that's a new error message I've not seen.    A quick search regarding that error yield several possibilities ranging from virus/Malware interference to a simply registry cleaning needing to done.     Fly a few more times and see if you get that crash type a few more times.

[Q400lover 4]

Ok, I will. Norton might have done a automatic background cleaning or something.

[BilboBaggins 82]

You might want to try this utility to help isolate the problem:

 

http://www.nirsoft.net/utils/what_is_hang.html

 

 

[Jim Young 2,356]

ok it crashed for some reason again. heres the report.

 

FSX did not crash but hung up.  If you are a computer expert you can try using the utility provided by FleetThought.  You might even be able to send the results to Nirsoft and have them analyze it for you.  Whenever FSX hangs up, it could be caused by many things.  A program running in the background could suddenly start up and cause FSX to hang until it completes it's mission of looking for what it wants to do.  There are many services on your system that run in the background.  An anti-virus program, for instance, might be going on the Internet and looking for an update so they can provide you the best possible service and let you know immediately that an update is available (some have updates done automatically in the background.... not good if you are running FSX). 

 

I have had several AppHangs and, in my case, it was my weather program updating the weather.   Maybe it had a problem getting to the server to find the latest updates but it happened at the same location every time and 100% of the time when I flew a certain flightplan.  I did not activate my weather program (AS2012) and instead used the default weather program.  Suddenly no AppHangs (I call them freezes too).  With my current system and the final update to AS2012, I have not seen this problem reoccur even if I activate AS2012.

 

Where did your application hang?  While loading FSX or during a flight?  This is important as if it happened during loading of FSX, what's loading when the application hangs is a major clue.

 

AppHangs can also be caused by bad Fsx.cfg tweaks.  This is why a ton of problems are fixed when the fsx.cfg is renamed to Fsx.orig, fsx restarted, and letting the config rebuild.  All the tweaks are gone.  So, that's how to figure out if it's the fsx.cfg tweaks/settings or not.

 

Best regards,

Jim