Microsoft won't Help?

[FlyDelta 0]

I've been a simmer for a few years now. However, in a recent move I managed to lose the card with my Serials on it. I called Microsoft, even provided them with pictures of the disks, codes on the disks and codes from the manual, but they we're unwilling to help me retrieve a new serial. Has anyone ever retrieved a new serial?

 

I know there are work arounds, but I'd rather have a real license and be able to update to Acceleration, considering that I have purchased the Deluxe for a reason.

 

Thanks for the help!

 

FlyDelta

 

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[airernie 263]

Unfortunately, you may have to give in and buy another copy.

[FlyDelta 0]

Unfortunately, you may have to give in and buy another copy.

If one can prove the purchase how can they deny that though?

[Q_flyer 766]

Unfortunately, your licence is your proof of purchase.   About 90% of what you pay for the software is for that licence, the physical disc and box cost about $0.80c to produce.

 

FWIW, I had a similar experience at a local Garden Centre;   bought a snow shovel that snapped on the first day. It had a 12 months guarantee.    BUT.... I had lost the purchase receipt.     Even though I took the shovel back to the shop in the bag that it was supplied in, and even though the sales assistant remembered me, it was a case of;-  no receipt, no exchange.

[HiFlyer 9,359]

Unfortunately, your licence is your proof of purchase.   About 90% of what you pay for the software is for that licence, the physical disc and box cost about $0.80c to produce.

 

FWIW, I had a similar experience at a local Garden Centre;   bought a snow shovel that snapped on the first day. It had a 12 months guarantee.    BUT.... I had lost the purchase receipt.     Even though I took the shovel back to the shop in the bag that it was supplied in, and even though the sales assistant remembered me, it was a case of;-  no receipt, no exchange.

I sent on my girlfriend to handle stuff like that. Her and whatever girl was behind the counter would start chatting and laughing and bang, successful return, with or without a receipt. Guys seem to have a bit of a harder time. :-)

[JSkorna 137]

Buy the cheapest Deluxe version at Amazon.com and just use the new codes.

 

Lost codes are not replaced because there are a million and one ways of providing pictures.

[mgh 89]

 

 

I managed to lose the card with my Serials on it.

 

You lost them - why should  Microsoft replace them - or do you expect all sellers to replace anything you lose?