747x Options dll problem

[samik 0]

Need help from the forum badly!!!! I am facing isues with selection of PMDG 747X on the free flight page. I immediately get a message that is attached. I tried the suggestions at PMDG site with editing using notepad++ and also shared the dll.xml file wih PMDG support. They said everything is fine with the dll and they cannot help any further. They also said the problem is related to Windows 8 compatability. 

I also uninstalled all Feelthere/Wilco products and reinstalled PMDG many times without success. I also tried modifying the dll.xml file to previous states when 747x was working on my computer.

I feel totally ###### off having spent the money but cannot use it. Can anyone suggest a way out?

 

Regards

Sam

*********************************************************************************************************************************

 

 

PMDG Technical Support Desk

To Me

 

Jan 6 at 8:42 AM

Samik,

The issue is unfortunately not something we can correct. It has to do with the way Windows 8 handles these type of programs now and since FSX is now an unsupported Microsoft platform,  i'm not expecting anything to be fixed with that.

Paul Gollnick
Technical Support

PMDG Simulations, LLC

www.precisionmanuals.com

From: samik66@yahoo.com
Sent: Sun, 05 Jan 2014 01:49:14 -0600
To: "PMDG Technical Support Desk" <SupportDesk@precisionmanuals.com>
Subject: Re: [2AD-1A5B1219-040D] dll.xml issue

Hi Paul
Thanks for your response. It is unfortunate that your products do not run on win8 and you have no solution to this either. I'm not sure if that kind of caution is spelt out on your ecommerce page. But the program ran just fine for many days before I noted the problem yesterday. Anyways I'll look thru the forum for any help. Do you intend to patch up the problem soon?

Thanks
Samik
Sent from BlackBerry® on Airtel
 

From: Product Support
Sent: Sat, 04 Jan 2014 23:30:37 -0600
To: samik66@yahoo.com
Subject: [2AD-1A5B1219-040D] dll.xml issue

Samik,

Your DLL file actually looks just fine but I see that you are running Windows 8 which is currently an unsupported Operating System for any of the PMDG products.  There are a number of issues especially with user access and rights in Windows 8 that can cause that type of behavior but it isn't anything we can correct.  There are a few users on our support forum who have gotten Windows 8 to work but it requires a bit of work.   A search for Windows 8 our support forum should bring up some possibly helpful information.    We officially can only recommend the use of Windows 7 X64 for an operating system.

Paul Gollnick
Technical Support

PMDG Simulations, LLC

www.precisionmanuals.com

From: samik66@yahoo.com
Sent: Sat, 04 Jan 2014 12:40:25 -0600
To: Product Support
Subject: dll.xml issue

Pl see the attachment screenshot for dll.xml problem. I tried to troubleshoot myself based on your support page guideline. I cannot find any problem with the file. Pls investigate and modify the file.

Regards....

 

 

[samik 0]

The screen shot f te alert attached!! Any help appreciated.

[samik 0]

THERE MUST BE USERS ON THIS FORUM RUNNING WINDOWS 8/8.1. HAS ANYONE FACED THIS/SIMILAR PROBLEM WITH THE PMDG 747X?  WILL APPRECIATE YOUR THOUGHTS AND POSSIBLE SOLUTION, IF ANY FOUND!!!!

PLS SHARE:(

[rickjh 0]

Yes, absolutely, see my thread: http://forum.avsim.net/topic/431078-pmdg-747-400x-windows-81/

 

Still no luck though

 

:-(

[samik 0]

Rickjh...it seems we have exactly the same problem. I also believe there are many more users who face the same problem. We keep on modifying our settings and files in the hope of getting a breakthrough. I spent the last 7 days doing the same ...unfortunately I have run out of ideas now. Calling all computer fads here in the forum for SOS. I really miss this ircraft!!! :-(

 

Can a system restore or reinstallation likely to help?

[rickjh 0]

I have done both, but still no luck. There are a lot of users out there with this problem - I paid good money for this product so not very happy naturally.

Seems as though we're going to have to wait until somebody out there creates a fix. It appears that the only way round this is to back track to Windows 7 or earlier, but that for me is out of the question.

 

I also read yesterday that Microsoft is working on Windows 9 - maybe fixes will be in that or maybe even worse! :-(

 

System restore does get rid of the annoying message which we have posted at the start of FSX launch but you have to restore to a state before you installed 747-400X. Hence now it sits on my shelf gathering dust until a fix is found.

A remove/restore & re-install just does the same, so going round in circles....

[Mumrik 0]

Hi

I have the same problem but I heardfrom some place, I think it was from Microsoft, that the problem is that the PMDG dll file is competing with a file in FSX.