Extended download service [PMDG 737]

[SlapPilet 1]

Hi, I bought the extended download service and I was wondering how to activate it?

 

many thanks, 

ryan smith

[pete_auau 1,159]

Check your email or spam email  ,or  check your  purchase details in your  account the link may be  available  again

[ajpongress 467]

You have to submit a support ticket so they can activate it for the service to work.

[Fsxpilot2086 0]

Hi there how do i submit a support ticket to them? thanks

[gaumond 0]

http://support.precisionmanuals.com/Main/Default.aspx

 

 

-Brandon Gaumond

[James8133 1]

why doesn't the directions say anything about the "Support Ticket"?

 

"This is how it works, when we see your purchased the Extended Service, it will be recorded in your account, that's all you have to do, no record keeping!" (paraphrased because it won't let me copy/paste.)

 

I can't find anything about a support ticket????

[atorque 0]

In my order confirmation email it said the following:

 

"Your purchase has been recorded in your account. In order to receive access to your download, you must open a Re-Download ticket in PMDG's Support Portal: http://support.precisionmanuals.com" 

[James8133 1]

oh, I didn't look in my email. Maybe the directions should tell you about this step, and that the support portal registration is different from your original registration.