PMDG Support down?

[Segler1974m 0]

I purchased the extended donwloadservice last week and still not receive download link. no topic of PMDG, absolutely nothing. this should be done within 24 hours, a maximum of 48 hours. Now we're at 60 hours over it ..

[KriVa 307]

"Last week", as in, the past weekend? I don't think they're monitoring those systems over the weekend, or are they?

In any case, check your spam folder too. (Also, don't forget to account for time zones, it's still rather "early" on Monday in the US.)

[Segler1974m 0]

Am Freitag morgen ( in Europa ), also genug Zeit zu reagieren. PMDG schreibt ja selbst: 24 Stunden, maximal 48 Stunden. Nun sind wir deutlich drüber.

[Segler1974m 0]

Sorry, in english:

 

On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.

[Daveo 36]

Why didn't you just burn it to a DVD?

[scandinavian13 5,192]

Sorry, in english:

 

On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.

 

support.precisionmanuals.com is the proper avenue to go through.  It's up.  I just checked on my phone (can't get to it from my work computer).

 

Additionally, even if they see your post here, they'll need to see your first and last name in your posts to be able to verify the order in their system (it's also a forum rule - partially for that reason).

 

 

Why didn't you just burn it to a DVD?

 

While I agree, it's not too entirely helpful after the fact...

[MorsAbAlto 19]

Sorry, in english:

 

On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.

 

Wochenende ist Wochenende. Selbst in den USA.

 

English:

Week-end is week-end. Even in the USA.

 

It's around noon there right now. So give them the benefit of the doubt and a little more of your patience. Even if it might be inconvenient. There is no conspiracy behind this.

Edited February 24, 2014 by MorsAbAlto

[Tabs 2,790]

Guys,

 

We clear tickets out multiple times a day, usually including weekends. There's no way a simple re-download ticket sat for a week. Either his ticket didn't actually submit properly or something messed up with it in the system. Since he failed to sign his name I can't even look it up to see right now.