Normal to not have a support response after 7 days?

[duck990 0]

Hello,

 

I submitted a ticket last week to the PMDG support team to request a license reset via the ticket system on their website. It's been a whole week now without receiving a single response from them. Is this normal? I have a friend who got a reply just one day after submitting a ticket regarding the same matter.

 

Thanks.

[hopskip 253]

Have you logged back into your own ticket?

[duck990 0]

Have you logged back into your own ticket?

 

I'm not sure I understand. This are all the options I see when I log into my PMDG account. If I click 'Contact Us' it shows the form to submit another ticket...

 

[pete_auau 1,152]

first your in the wrong  page you actually got  to sign in the support  log in page not your  account page 2 different  areas of   support.

 this is what I get  when I sign in the correct page

[duck990 0]

That would explain it...

 

Thank you very much for heading me the right way, pete

[pete_auau 1,152]

glad  I got you in the right direction  forgot to mention it  in the last post  did you check your spam folder at all? is another thing to check

[Tabs 2,790]

Absolutely not - most tickets are answered within 6-12 hours here. I definitely do not see any in the system that are waiting for 7 days right now.

[hopskip 253]

http://support.precisionmanuals.com/Main/frmRegister.aspx

 

Up on the top right is a "Login" but you have to have actually registered a ticket for it to log you in.

 

I'm guessing you didn't complete the ticket registration process correctly.

[duck990 0]

Absolutely not - most tickets are answered within 6-12 hours here. I definitely do not see any in the system that are waiting for 7 days right now.

 

Yes I see what I was doing wrong. I tried to contact via the old "Contact Us" on the account page. Now I submitted a ticket in the proper way through the support center. Sorry for the trouble.