Plane is not working and not uninstall

[Mohammed Al Ahmed 0]

Hello Dear,
my PMDG 737NGX not working. i try to uninstall it but the computer give me error. and error code is: -5005 : 0x80070002.
 

 

OS: Windows 7-64bit

 

Please help me i need 737NGX.

 

Best Regards,
Mohammed

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[Jude Bradley 659]

Hello Mohammed,

The error code states to try again making sure no other programs are running.

In your taskbar,there are many items being run.

 

What I would try in this situation is to reboot into safe mode (hold down F8 when windows is starting).

then pick "Safe Mode with Networking" then try the uninstall.

If this does not work, try system restore to a few days before the issue started and see if either NGX is working or if you can uninstall it again.

[Mohammed Al Ahmed 0]

Hello Mohammed,

The error code states to try again making sure no other programs are running.

In your taskbar,there are many items being run.

 

What I would try in this situation is to reboot into safe mode (hold down F8 when windows is starting).

then pick "Safe Mode with Networking" then try the uninstall.

If this does not work, try system restore to a few days before the issue started and see if either NGX is working or if you can uninstall it again.

 

i tried to open the system in safe mode and nothing has changed. 

and tried a restore point, but did not work. Perhaps because the problem has more than three months. 

What is the solution now?

Please help me.  :(

[pcubine 143]

What is the solution now?

 

Do what the messsage says. Contact PMDG Support at the address in the message.

[Mohammed Al Ahmed 0]

Do what the messsage says. Contact PMDG Support at the address in the message.

I have contacted them and they said this:

Mohammed,

 

This error is coming from Windows and the Windows Installer System - not from us directly. Run a Google search for "an error (-5005 0x80070002) has occurred" and you'll see that it's not specific to our products and there's a lot of posts about it from a wide range of install situations with many different products.

 

You can try this Microsoft tool and see if it makes any difference:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Ryan Maziarz

Technical Support

PMDG Simulations, LLC

www.precisionmanuals.com

 

and i tried Microsoft tool and nothing has changed

[pcubine 143]

This error is coming from Windows and the Windows Installer System - not from us directly. Run a Google search for "an error (-5005 0x80070002) has occurred" and you'll see that it's not specific to our products and there's a lot of posts about it from a wide range of install situations with many different products.

Try a Google search for the phrase in quotes (don't include the quotes in the search) There are quite a few returns for that error.

 

Michael Cubine

[Jude Bradley 659]

Have you any program utilities such as ccleaner installed? 

Try running the registry fixer to see if there are errors reported.

Other than that.you might have to reinstall FSX