Re-download ticket

[Hector 0]

I have the Extended Download Service but cannot find the way to submit the ticket to request it.

Please help with this.

Thanks in advance

hectorp

[pete_auau 1,157]

I have the Extended Download Service but cannot find the way to submit the ticket to request it.

Please help with this.

Thanks in advance

hectorp

 

http://support.precisionmanuals.com/Main/Default.aspx

 

You need to register first since its a different sign in  than the forum

 

 

[Hector 0]

Thanks for your help.

Regards,

[TSC6440 0]

Hi Guys,

Logged on http://support.......... but unable to locate re-download ticket request (having extended services)

Could someone explain gently a detailed HOW TO submit this ticket.

Many thanks in advance for your kind cooperation.

Jacques

[HUSSAR 272]

Do you mean the extended download service?  PMDG does not provide a re-download service via ticket submission.

 

http://www.precisionmanuals.com/ProductCart/pc/viewCategories.asp?idCategory=10

 

Cost is $4.95 per product.

[TSC6440 0]

Hi Hussar,

Indeed, I have purchased today Extended Download Service related to 737 NGX.

You indicate that PMDG does'nt provide re-download through ticket submission.

Then how can I have this product downloadable again.

I'm still rather confused.

Rgds,

Jacques

Trouble sorted out as old PWD was not fulfilling new requirements, id. capital letter, etc; etc,

PWD updated and ticket submitted.

Rgds,

Jacques

[HUSSAR 272]

Sorry, did't know that you've purchased extended download.  As pete_auau wrote you have to login, registration is required before you will see the link to start a new ticket on the right of the page:

 

http://support.precisionmanuals.com/Main/frmTickets.aspx

 

You will see that you can select re-download in the dropdown menu on the next page beside "Department"

[TSC6440 0]

Got new URL this morning and product installed and fully operational.

Jacques

[HUSSAR 272]

Excellent.  Now copy the installer and license to a safe place.  You will have it in case you need it in the future.

 

I have an external HD which contains all my addons organized by type and has come in handy when I built a new PC.   

[James8133 1]

I have just installed the redownload, computer is asking for "Authorization code" what is this????

found it, in email