Flight1 Software - Thanks!

[Dougal 165]

I'd just like to publicly thank Flight1 for continuing to run their no quibble full refund policy.  Over the many years of my simming, I've made use of it a number of times.

 

Its gotta be worth a plug...  Great products - great service.

 

Thanks guys!!!

[greggerm 312]

Agreed indeed. Having made a few returns with them in the past, I too appreciated the opportunity to do so.

 

Not only that, but they have a very functional product unlock method in the event you've exceeded your install threshold over weeks, months, or years of system updates and reinstalls. No muss, no fuss.

 

-Greg

[ohsirus 241]

Like

[ivota 1]

Yes, I agree :db:

I got full refund for Airsimmer320.

[G7USL 117]

Like

+1

[flybius 3]

Yes,

 

Big cheer for the copy protection methodology!  I think this model is completely reasonable and I wish other software vendors that license lock software would adopt it. 

[Jim Young 2,356]

I got full refund

Apologize for going a little off topic but just wanted to pass on a friendly reminder that we have changed our signature policy again and we are kindly asking everyone to please put their system specs and flight sim information in their respective "My Profile". More details can be found at the following link - http://forum.avsim.net/topic/436632-new-signature-rules or under the Forums tab above. Thanks for your cooperation.

 

Best regards,

[Wilson 2]

@ Dougal:

 

I agree fully.

 

I have used the refund policy just a few time over the years, but their complete system for doing business is, by far, the best in the business.  I have suggested to several other vendors that have clunky delivery systems to contact Flight1.  I had so many problems downloading purchases from one major vendor, that I finally cancelled my account.  He did not appreciate my comment that he should work with Flight1.  He preferred his flawed system, since he developed it.  Plus, I assume that he would rather have consumers put up with the hassle, rather than his company having to pay Flight1 a fee.

 

I see that one vendor now is offering two choices:  you can purchase through Flight1, or you can get a discount and download directly from the vendor.  The catch is, no return policy if you buy direct.  Seems odd to me -- "If you buy through Flight1, I will guarantee my work.  If you want to deal directly with me, you will just take your chances."  I completely understand the discount for buying directly from the vendor, but the lack of a return policy leaves me wondering.

 

Wilson

[jetsflier 87]

I actually had to use the system after my system crashed. It was nice that after I lost my PC that purchase from one night before wasn't a waste, it was returned without issue.

[n4gix 4,947]

Seems odd to me -- "If you buy through Flight1, I will guarantee my work.  If you want to deal directly with me, you will just take your chances."  I completely understand the discount for buying directly from the vendor, but the lack of a return policy leaves me wondering.

That's not actually the reality of the situation...

 

Developer's who use Flight1's service have no choice in the matter. The thirty-day refund policy is Flight1's requirement, not the developer's choice.

 

Also, Flight1's service is costly. The discount offered for buying direct somewhat offsets the additional costs to the developer for using Flight1's service, but by no means completely.

 

This refund policy truly has far less to do with "guaranteeing the product" than you seem to think...

 

...although from the customer's point of view I fully agree that it's a good deal!   :Whistle:

[Wilson 2]

Exactly.  I understand that it is Flight1's policy, and I pointed out that there is a fee.

 

That is why I would think that if a vendor does that sort of double offer, they would at least try to match the Flight1 offer.  If they did that AND charged less, it is a win/win.  They pay no fee, and the purchaser gets the opportunity to return the software.  Assuming that the product is good and that doesn't happen very often, the vendor comes out ahead.

 

Don't get me wrong.  I am not encouraging that.  I greatly appreciate how Flight1 has run their business and how they treat their customers.  I will continue to support them.  I did go the Flight1 route when I made a purchase where I had the two choices, by the way.