Getting catastopic failure on installation

[vgage 1]

 I am getting a catastopic failure code when trying to install Pmdg 737NGX

 

 

Error Code:    -5011 : 0x8000ffff
Error Information:
>Kernel\ObjectWrapper.cpp (498)
>Kernel\IScriptWrapper.cpp (81)
>Kernel\ObjectWrapper.cpp (197)
>Kernel\IScriptWrapper.cpp (81)
>SetupNew\SetupDLL.cpp (510)
PAPP:PMDG 737 8900 NGX
PVENDOR:PMDG Simulations, LLC. (http://www.precisionmanuals.com)
PGUID:20708FD5-E94D-4097-A21E-E28564CDBC06
$12.0.0.49974PAK
@Windows   (9200) BT_OTHER 31938.30430

[vgage 1]

Ok thanks for not answering the question.

[pcubine 143]

Ok thanks for not answering the question.

Maybe no one on this forum believes they can even start answer your question. Why don't you submit a ticket to PMDF support at http://support.precisionmanuals.com/Main/Default.aspx. PMDG does not monitor this forum on a regular basis. It is user to user interaction..

[vgage 1]

I did, thank you