STEAM now offers refunds to customers

[zmak 331]

Not my style :rolleyes:

[ZKOKQ 984]

Just been informed by Steam that they approved my refund for X-Plane 10. I purchased about 6 months ago. Only 3 hours playing time. My refund was in my Steam wallet within 20 mins of requesting refund. Purchased ET2 bundle so they got their money back

[EngineRoom 205]

This is good news, albeit not surprising.

 

Steam have made exceptions to their "no refund" policy in the past when developers released games that were clearly unfinished, very buggy or broken. However, these were isolated examples and often only after a large outcry from those who purchased the title.

 

Given the large amount of Green Light titles appearing on Steam now and Steam's lack of quality control (as opposed to say for example, the Apple Store) it was only a matter of time before they implemented a proper refund policy.

 

Besides, this is also much more in line with Gabe Newell's pragmatic approach to combating software piracy - i.e. provide a better service than the pirates. The no refund policy flew in the face of this philosophy and I'm glad it's been dropped.

[Mean Aerodynamic Chord 269]

 

 

Given the large amount of Green Light titles appearing on Steam now and Steam's lack of quality control (as opposed to say for example, the Apple Store) it was only a matter of time before they implemented a proper refund policy.

 

 

Umm, what?

 

The Apple App Store and the Google App Store are a mess. Full of copyright violations, broken, messed up games, and there's no standard for anything. They're way worse than Greenlight.

[ohsirus 241]

It may tie into the new Steam Machine launch. Would suck to buy a game that didn't work great with a STEAM branded machine.