ASN and AVG free antivirus problem

[andresico 0]

Hi

 

I bought ASN a few days ago, and cant open ASN. Nothing happens when I click the icon. 

If I disable AVG free, I can open ASN and use it.

 

I have added the exception in AVG as per ASN manual ( Certain firewall/AV software such as AVG requires trusting/excluding the ASConnect module file as_btstrp.dll (located in your [FSX/P3D Installation Location]\asn_srv folder.)  but it doesnt seem to change anything. I stille have to disable AVG before I start ASN

 

I hope there are other users here that have a solution. I cant imagine I´m the only one using AVG free.

[onebob 105]

Hi

 

I bought ASN a few days ago, and cant open ASN. Nothing happens when I click the icon. 

If I disable AVG free, I can open ASN and use it.

 

I have added the exception in AVG as per ASN manual ( Certain firewall/AV software such as AVG requires trusting/excluding the ASConnect module file as_btstrp.dll (located in your [FSX/P3D Installation Location]\asn_srv folder.)  but it doesnt seem to change anything. I stille have to disable AVG before I start ASN

 

I hope there are other users here that have a solution. I cant imagine I´m the only one using AVG free.

HiFI mention this during the setup of ASN and recommend to disable security software as it can alter files and cause other problems. ( I think from memory they mention AVG)

bob

[andresico 0]

I honestly cant remember if I disabled AVG during install. I think I did so, but things like that are kept in the grey cells of my brain. And I have lost acces to that part years ago.

So you advice me to uninstall and reintall? Maybe a good idea.  But I will wait a day or 2 and see if someone else has something to say.

Anyways, thanks for the answer

[rickgo 59]

I ran into this problem also. I set so many exceptions , but it didnt work. I

uninstalled AVG and installed Avast ..Problem solved

                                                       Rick

[Bobsk8 1,111]

I got rid of AVG a year ago. Went to Web Root. Much better especially if you run simulations. 

[HiFiLisa 3]

Hello all,

 

For more information regarding this issue, please visit our forums page at: http://www.hifitechinc.com/forums/showthread.php?4963-ASN-not-starting-when-using-AVG-AntiVirus  .

 

Thank you and have a great day!

[andresico 0]

Thanks a lot HifiKimC

That worked. The problem is that what the manual says is incorrect:

" Certain firewall/AV software such as AVG requires trusting/excluding the ASConnect module file as_btstrp.dll (located in your [FSX/P3D Installation Location]\asn_srv folder."

 

Its not the btstrp.dll that should be excluded/trusted, its ASNext.exe!!!!

 

So, consider rewriting the 2 lines you dedicated to this issue in the manual. It may take you a couple of minutes and save everyone a lot of time, including yourselves.  :rolleyes: 

Or as a second option make this thread a sticky.

 

But again, thank you for the link.

[HiFiLisa 3]

Hello,

 

Thank you for the feedback! I will notify our Development team right away.

 

If at any time you have any questions or need technical assistance, please feel free to open a support ticket at: http://support.hifitechinc.com/

 

Have a great weekend!

[Richard Sennett 1,970]

Use avast - its awesome and free

[pyro 0]

I used the compatibility option and switched to Vista.

 

This worked!

 

Pyro