ntdll.dll Error & Crash. Yes, I Used the Guide.

[TheNerd 12]

Hello again, Avsim!

 

I recently got back from TN, so I decided to recreate my flight in P3D. As of now, I only have a few addons installed:

FTX Global

FSDT KJFK

Latin VFR TJSJ

Aerosoft Airbus X

QW 757

ASN

A few of Ray Smith's AFCADS

 

I was flying from KLGA to KNBA and got a CTD with no warning. Here's the report from the Event Viewer

 

Log Name:      Application

Source:        Application Error

Date:          7/28/2015 11:02:23 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      VectrexII

Description:

Faulting application name: Prepar3D.exe, version: 2.5.12944.0, time stamp: 0x54ee1a39

Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f42c2

Exception code: 0xc0000374

Fault offset: 0x000e5624

Faulting process id: 0x1d60

Faulting application start time: 0x01d0c93d48be56c6

Faulting application path: C:\P3D\Prepar3D.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: a63ba369-3539-11e5-bf5b-2cd05a254d8d

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-07-28T15:02:23.000000000Z" />

    <EventRecordID>121034</EventRecordID>

    <Channel>Application</Channel>

    <Computer>VectrexII</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Prepar3D.exe</Data>

    <Data>2.5.12944.0</Data>

    <Data>54ee1a39</Data>

    <Data>ntdll.dll</Data>

    <Data>6.3.9600.17736</Data>

    <Data>550f42c2</Data>

    <Data>c0000374</Data>

    <Data>000e5624</Data>

    <Data>1d60</Data>

    <Data>01d0c93d48be56c6</Data>

    <Data>C:\P3D\Prepar3D.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>a63ba369-3539-11e5-bf5b-2cd05a254d8d</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

The same thing happened to me a couple of weeks ago about 4 times in a day. I'm completely confused with why I would get this crash. I've used the Avsim CTD guide, and this is what it says about ntdll crashes:

 

"NTDLL.dll – Several possibilities as follows: Heap metadata can become corrupted and it has been identified by Microsoft as one of the most common causes of application failures. When an application crash shows the faulting module as ntdll.dll along with the Memory Access Violation (0xc0000005), then Windows places the application on a watch list and, if the application crashes at least four times or more in an hour, the fault tolerant heap service will configure the application to use the fault tolerant heap service in the future (Source - Chapter 10, Memory Management, Windows Internals, Part 2: Covering Windows Server 2008 R2 and Windows 7 by Mark E. Russinovich, David A Solomon, and Alex Ionescu). The service is part of the Security Center service so you need to make sure this service is turned on.

 

You might get an NTDLL.dll shown as the faulting module if you have MyTrafficX 5.4c installed. It is believed to be caused by an AI scheduling programming error. A fix was being worked on.

 

An NTDLL.dll crash can also occur if your system overheats or you have wrong voltages set for your installed RAM or CPU but this is less likely as you will most likely get a BSOD instead of a CTD.

 

Removing the UIAutomationcore.dll from the main FSX folder will also fix NTDLL.dll CTD’s for many.

 

Check your dll.xml for duplicate entries or any corruption. Some have fixed the NTDLL.dll CTD by removing duplicate entries and/or old software entries where the software is no longer on your system."

 

> The first bit confuses me. If anyone can put that in plain English, that would be greatly appreciated.

> I don't have any AI program installed and default traffic is turned off.

> Nothing is overheating and I haven't OC'd anything (My 3570k and GTX 750 run perfectly fine)

> The UIAutomationcore.dll is not in my P3D main folder.

> As far as I can tell there are no duplicate entries on the dll.xml below

 

<?xml version="1.0" encoding="windows-1252"?>

<SimBase.Document Type="Launch" version="1,0">

  <Descr>Launch</Descr>

  <Filename>dll.xml</Filename>

  <Disabled>False</Disabled>

  <Launch.ManualLoad>False</Launch.ManualLoad>

  <Launch.Addon>

    <Name>Addon Manager</Name>

    <Disabled>False</Disabled>

    <ManualLoad>False</ManualLoad>

    <Path>bglmanx.dll</Path>

  </Launch.Addon>

  <Launch.Addon>

    <Name>FSUIPC 4</Name>

    <Disabled>False</Disabled>

    <ManualLoad>False</ManualLoad>

    <Path>Modules\FSUIPC4.dll</Path>

  </Launch.Addon>

  <Launch.Addon>

    <Name>as_connect</Name>

    <Disabled>False</Disabled>

    <Path>as_srv\as_btstrp.dll</Path>

  </Launch.Addon>

</SimBase.Document>

 

If anyone has any ideas as to why P3D keeps crashing, please let me know.

 

Thanks,

[TheNerd 12]

Anybody?

[Jim Young 2,356]

If anyone has any ideas as to why P3D keeps crashing, please let me know.

 

The exception code indicates heap corruption - http://blogs.msdn.com/b/calvin_hsia/archive/2015/01/30/10590143.aspx

 

You can move your p3d.cfg to a temporary folder, restart p3d and the config will be rebuilt.  If this fixes the problem, most likely you had high settings and/or a bad tweak.  Tweaks are not good unless properly employed by experts.

 

There are many more suggestions for fixing crashes starting on page 5 of the AVSIM CTD Guide.  Whenever I get an ntdll.dll error, it was fixed by returning my BIOS settings back to the Optimized Defaults.  Works 100% of the time.

 

Best regards,

[TheNerd 12]

 

The exception code indicates heap corruption - http://blogs.msdn.com/b/calvin_hsia/archive/2015/01/30/10590143.aspx

 

You can move your p3d.cfg to a temporary folder, restart p3d and the config will be rebuilt.  If this fixes the problem, most likely you had high settings and/or a bad tweak.  Tweaks are not good unless properly employed by experts.

 

There are many more suggestions for fixing crashes starting on page 5 of the AVSIM CTD Guide.  Whenever I get an ntdll.dll error, it was fixed by returning my BIOS settings back to the Optimized Defaults.  Works 100% of the time.

 

Best regards,

 

Thanks for the response Jim. I'm playing around with some of my tweaks now. I'm using all except FFTF from the Prepar3d website here: http://www.prepar3d.com/SDKv2/LearningCenter/getting_started/performance/tuning_guide.html

 

Do you have any idea which one it might be?

[Jim Young 2,356]

Do you have any idea which one it might be?

Bufferpools. Those are recommended and for older systems that need help computing. If you have a modern system (i7 2600K or better), then I would not employ any tweaks. The Bufferpool tweak brought my system to its knees around FlightBeam's KIAD and I have an i7 4770K w/GTX 780GPU. I wish people would stay away from tweaks and let their system breathe.

 

Best regards,

[TheNerd 12]

Bufferpools. Those are recommended and for older systems that need help computing. If you have a modern system (i7 2600K or better), then I would not employ any tweaks. The Bufferpool tweak brought my system to its knees around FlightBeam's KIAD and I have an i7 4770K w/GTX 780GPU. I wish people would stay away from tweaks and let their system breathe.

 

Best regards,

 

Thanks again. I was always a bit wary about the Bufferpool tweak, even in the FSX days. It's getting a bit late in NY and I have to go to work tomorrow. I'll redo KLGA-KBNA and report back my findings.

[TheNerd 12]

Bufferpools. Those are recommended and for older systems that need help computing. If you have a modern system (i7 2600K or better), then I would not employ any tweaks. The Bufferpool tweak brought my system to its knees around FlightBeam's KIAD and I have an i7 4770K w/GTX 780GPU. I wish people would stay away from tweaks and let their system breathe.

 

Best regards,

 

Just wanted to say thanks again, Jim! 

Just did KLGA KBNA with no problems and a minimum of 25fps throughout. That's the third flight sim issue of mine you helped fix 

[Jim Young 2,356]

That's the third flight sim issue of mine you helped fix

I thought "Nerd's" were supposed to know everything technical. LOL. Glad you got FSX working again and I could help.

 

Best regards,