Serious Transaction Issue(Fault Expense)

[limth1312 0]

Hey Guys!

 

 

I think this is not perfect place for payment issues, but I saw that PMDG has discontinued E-Mail based support.  So I can't get any reply or advice for my problem.

 

Yesterday, I planned to buy FSX 737 NGX and I proceeded with visa card payment method.

It went well, but in last I got an error message(i guess it means the transaction crashed).

 

I tried it 2~3 times to fail.

 

 

Serious thing is, im worried about some problem like expense with no product,  

So I checked card usage record.

 

I found 2 PMDG transaction records that cost 69$x2 (138$)  even I didn't get any product, email or succesful message!

 

 

To sum up

I failed several attempts to buy 737NGX with visa card payment,  but card expenses for 2 737 NGX(69$x2).

 

how can I get PMDG's respond or to make PMDG team cancel my fault expense?

any idea??

 

(p.s  sorry for my broken ENG!!!)

Edited September 10, 2015 by limth1312

[zmak 331]

Support ticket from their website

[limth1312 0]

thx dude, ill try :0

[scandinavian13 5,192]

 

 

how can I get PMDG's respond or to make PMDG team cancel my fault expense?
any idea??

 

As linked from our website, our official Support Site is support.precisionmanuals.com (linked in my signature). Create an account there, and then open a ticket.

 

For future reference, full names - first and last - are required here in the forum.

[vips23 0]

Yep...

I never had issues with Support at their website.. you need an account login.. before you can open a ticket with them for your issue.

They are very prompt in solving issues.

 

Vip

[Jimm 437]

I'll second what Vip said and add that you may even get lucky and have Kyle as your Ticket Troubleshooter.

 

-Jim