pc aviator

[skip d 3]

Has anybody had problems re-downloading products purchased from PC Aviator ?

The reason I ask is that I have made 5 purchases over the last 3 yrs from them....to my complete satisfaction.Here's the problem. After setting up my new computer(ADDED cpu;hdd;mb)

I proceeded to my order history section on PC Aviator. Only 1 of the 5 orders showed a "download link".In their FAQ it say to re-download by clicking on the link in your order....good for 10 yrs.

I've sent an e-mail to PC Aviator's Customer Support concerning this a week ago...havn't heard a thing from them ??....just wondering.

Skip D

[Kuragiman 227]

Has anybody had problems re-downloading products purchased from PC Aviator ?

The reason I ask is that I have made 5 purchases over the last 3 yrs from them....to my complete satisfaction.Here's the problem. After setting up my new computer(ADDED cpu;hdd;mb)

I proceeded to my order history section on PC Aviator. Only 1 of the 5 orders showed a "download link".In their FAQ it say to re-download by clicking on the link in your order....good for 10 yrs.

I've sent an e-mail to PC Aviator's Customer Support concerning this a week ago...havn't heard a thing from them ??....just wondering.

Skip D

 

I have been satisfied with PC Aviator and all of my purchases over the last 3 years are still available for download in my order history.

[heightsmite 5]

They were kind enough to email me to announce an update for a plane I bought previously. When I went to my order page only maybe two download links out of six or seven purchases were available. I opened a support ticket but it took almost a week for them to mail me a link. Hopefully, you'll hear from them soon.

[bbuckley 133]

I'm also missing all orders prior to Jun of this year in the order history.  I've kept the emails with order numbers etc so hopefully it won't be a problem.

[Gartro 18]

Are the above posts referring to the US store or the Australian store of PC Aviator?

 

Gary

[skip d 3]

Hi Gary......All of my orders show a So. Carolina address for PC Aviator.

Dave.......that's what I'm hoping also......curious that 1 of 5 orders would have the link though ??

I'll keep watching the mail box !!

Thanx all for the info

[Gartro 18]

Why I asked which store it was was because the sites of both stores were down on 2 December.

 

On the PC Aviator Australia Community Forum, Dean (the manager of the Australian store) provided a status report, part of which mentioned the problem starting as;

" some small bug but the end result was a major crash of the server needing all files to be reuploaded from a backup. The good thing is the store and the most critical data (order data etc) gets backed up on pretty much a continuing and rolling basis so no critical data was lost. Reuploading the entire store takes a fair chunk of time (12 hours I am told) so that accounted for a bit of it... Then the SQL issues had to be sorted out thereafter. It took a little longer than expected but everything appears to be back up and running now."

 

I don't know if that explanation extends to the US store but it appears to indicate that no order data etc was lost (at least from the Australian store).

 

Gary

[roxiedog13 1]

I've had only great success with PC Aviator, now FS Pilot is the one I've had multiple issues with .