No email being returned from key request.

[Andayle 47]

Hi all,

 

I always seem to get this problem when ever I request a new key.  I've upgraded to windows 10 and bought FSX-SE so I've had to reinstall everything from scratch and so I needed a new registration key for RC4.  I Sent off an email to the register email address this morning it's now 10 hours later  and I've got nothing back.  So to test the reg server I sent an email from one of my other accounts to see if I get an error message back and indeed I did within around 10 minutes. So it seems to be my registered email address it does not like. I've checked the usual spam folders etc.  I'm guessing a key request should be responded to in the same sort of time frame that an error email is sent from an unknown email address.

 

Do I just wait longer for a reply or is there some other channel I can try?

[ronzie 21]

Send a screen capture of your registration screen with all details filled in plus all of your data to jd@jdtllc.com for manual handling. There has been some problems with Win 10 default e-mail due to the fact is apparently uses html content instead of plain text for the letter body. There may be an option to send in plain test, not sure.

[Andayle 47]

Thank you for the reply ronzie, I've sent an email to JD with a screen capture,  lets hope this gets sorted now.

[ronzie 21]

You should have received both automated and manual correspondence with keys this evening.

[Andayle 47]

Hi ronzie, thank you and yes I did receive the keys.

 

It seems my problem is that JD's auto key system does indeed send out the key requests in a timely manner, but it appears that the replies were taking an age to get back to my inbox.  Around about 15 hours.  It's all sorted now anyway and I have the key and am up and running.