fsx-ms Aerosoft Nassau X... the Aerosoft folks seem to be stumped

[Blue Baron 3]

I purchased Nassau X from Aerosoft recently . . . and now I find myself facing a host of issues. I've not experienced any serious issues with previous Aerosoft scenery purchases. I have been trying to troubleshoot the cause of a bothersome extensive shadow on and around the Nassau X scenery. I have uninstalled and reinstalled the software. I have even un-ticked other add-on scenery in the Scenery Library area. Still, nothing has changed. I am now unable to access the Nassau X Configuration Tool (I can click on the icon bar, but nothing happens). The Aerosoft forum was not able to offer any useful advice. I have decided to seek assistance here. Does anyone know what may be going on here?

[Manny 1,293]

This is a bad airport with FPS..its a dog. ITs  a tiny airport and robs fps... 

 

Its a waste of money.. 

[Gregg_Seipp 568]

 

 

This is a bad airport with FPS..its a dog. ITs a tiny airport and robs fps...

Its a waste of money..

 

That's bad news.  I was hoping for a good airport there.  It's a nice flight over from Florida.

[Blue Baron 3]

I am a little disappointed with the scenery FPS-wise. I just uncovered the shadow problem. I had to uncheck the ground scenery shadows box.

[fakeflyer737 991]

Aerosoft has some of the worst Scenery I've ever come across. The AG exclude, low res textures, lack of Ctrl-J jetways etc, I really have had it with their products. I stick to ORBX FB, FSDT and FlyTampa and I'm never disappointed.

[Blue Baron 3]

I still can't access the configuration tool to change my options!  :mad:  I really wished FlyTampa or LatinVFR had considered the Nassau Intl. addon scenery. They would have designed a far more superior product!  :smile: 

 

In fact, I would have even considered ImagineSim if they had bothered to update their Nassau Intl. scenery product!

[dgraham1284 92]

Ever notice the when taxiing on the apron it takes a load of throttle and it thinks its dirt? Well, that's because ADE shows it as having NO apron at all. I contacted IDS and they said their "techs" couldn't replicate it. 

[Blue Baron 3]

They told me that my shadows issue couldn't be replicated as well. I discovered the "fix" after spending a lot of time fiddling around with FSX.

[dgraham1284 92]

Not too happy with them....

[z06z33 763]

I haven't had an issue with it,but because its Aerosoft talk to Mathis. He'll get onto IDS. Also guys video your issue upload it to youtube and email it to support I found that works the best. If your atleast a 600 series Nvida user shadowplay works great and its free

[Greggy_D 935]

 

 

I haven't had an issue with it,but because its Aerosoft talk to Mathis. He'll get onto IDS. Also guys video your issue upload it to youtube and email it to support I found that works the best.

 

Agreed.

[dgraham1284 92]

This is their apron. 

[sgreen91 182]

I was able to obtain a refund from Aerosoft for NassauX myself.

 

Could no open the config manager which I was told was not compatible with Windows 10.

 

I also had no windows in the terminal which they reproduced and processed my refund.  Good service by Aerosoft.

 

I will not buy another scenery by IDS though.

[Boeing or not going 578]

I was able to obtain a refund from Aerosoft for NassauX myself.

 

Could no open the config manager which I was told was not compatible with Windows 10.

 

I also had no windows in the terminal which they reproduced and processed my refund.  Good service by Aerosoft.

 

I will not buy another scenery by IDS though.

The scenery is very old, and I don't think the stated requirements say it's compatible with 10 so not really their fault.

[sgreen91 182]

 

 

not really their fault

 

Yes that was my fault for not reading the requirements  (I learned my lesson to ALWAYS read the requirements).  The reason for the refund was I have no glass in the Terminal which in my correspondence with support said they could reproduce so they offered my a refund or a credit for another addon.

 

I must say the support was top notch.  I really liked the scenery just too many little bugs in it for me.