Support Ticket Submission

[vc10man 732]

Have made 4 attempts to submit a Support Ticket in the last 30 minutes. Each time, the New Ticket.aspx hangs, then times out.

 

Any idea what is happening?

 

Thanks.

[Jet Tech 31]

Rick,

 

Not sure what the issue is.  We have received a number of tickets today without any issues so it should be working.   Can you try another browser or possibly another computer?

[vc10man 732]

Thanks, Paul.

 

Just made another try and all I see in the browser window after pressing Submit, is a circling Connecting. Using the latest Firefox.

 

Much as I utterly detest Microsoft's Edge, I'll reluctantly have try with that browser, or Chrome.

[vc10man 732]

Paul

 

Just made yet another attempt, with Google Chrome. Same scenario except this browser window shows 'New Ticket......' and a spinning circle.

 

Going nowhere fast with this.

[scandinavian13 5,192]

 

 

Just made yet another attempt, with Google Chrome. Same scenario except this browser window shows 'New Ticket......' and a spinning circle.

 

Just tried in Chrome and it worked immediately for me. If it's happening across browsers, I'd almost say it's a firewall or browser add-in type of issue, though the former is pretty unlikely...I was able to shoot a ticket out from the FAA, and the firewall/filter here is pretty strict.

[vc10man 732]

Thanks, Kyle. Will disable all my Firefox add-ons, although that really does not make a great deal of sense as the Chrome install was a completely 'virgin' install, no add-ons, and I still had a hang.

 

Still, willing to try anything.