PCAviator problems

[newtie 533]

Hi all-

 

I'm having ongoing issues with PCAviator.com (NOT the AU company, thet're great).

 

I'm not longer using an old email address (Comcast) and want to change to my new address. I've sent multiple emails and have gotten no response as shown below.

 

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Delivery to the following recipient failed permanently:

     support@pcaviator.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain pcaviator.com by mail.pcaviator.com. [64.138.196.5].

The error that the other server returned was:
550 5.1.1 Recipient not recognised!

 

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Anyone else had problems with this group? I've spent several hundred dollars with them and am a little pi&&ed off right now.

 

Thanks,

Mark

[JRBarrett 3,048]

Hi all-

 

I'm having ongoing issues with PCAviator.com (NOT the AU company, thet're great).

 

I'm not longer using an old email address (Comcast) and want to change to my new address. I've sent multiple emails and have gotten no response as shown below.

 

-------------------------------------------------------------------------------------------------------

 

Delivery to the following recipient failed permanently:

 

support@pcaviator.com

 

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain pcaviator.com by mail.pcaviator.com. [64.138.196.5].

 

The error that the other server returned was:

550 5.1.1 Recipient not recognised!

 

-------------------------------------------------------------------------------------------------------

 

Anyone else had problems with this group? I've spent several hundred dollars with them and am a little pi&&ed off right now.

 

Thanks,

Mark

I don't see a listing on their web site for "support"@pcaviator.com

 

The two email addresses shown are info@pcaviator.com (for general inquiries) and orders@pcaviator.com for order related questions.

[Gartro 18]

Mark

 

In the past hour or so, I have had two advertising/notification emails from PC Aviator (US store) about Night Environment operating with MSE States.

 

Both emails came from the "info" address which Jim mentioned. Try that one.

 

Gary

[newtie 533]

Right off the invoice guys...

 

https://drive.google.com/file/d/0B8KzWfFjsxGsOXJTNzBqcEQ4ZFk/view?usp=sharing

[CW46 101]

All I have to say is I am growing weary of PCAviator unsolicited junk mail "I noticed you have not spent any $ or something to that effect" and disregarding my requests to stop sending them.Apparently no communication issues on that end.

[JRBarrett 3,048]

Right off the invoice guys...

 

https://drive.google.com/file/d/0B8KzWfFjsxGsOXJTNzBqcEQ4ZFk/view?usp=sharing

How old is the invoice? Though they may once have used the support@ email, it seems that they no longer do.

 

If it is a very recent invoice, then perhaps their invoice printing software has not been updated. In any case, based on the response from their mail server, it appears that the support@ is no longer valid.

 

Though I will say that if a commercial company has used a particular email address for a long time, and later decides to change it, it would be good practice to auto-forward incoming email destined for old address to the new one, to avoid putting customers in the kind of situation you find yourself in.

[newtie 533]

The purchase was yesterday. Not updating a support email on a recent purchase is pretty shady. 

 

Buyer beware.

 

I'm just going to move over to www.pcaviator.com.au

 

They have a support ticket system that Dean manages pretty well.

 

Thanks,

Mark