VFX Will not Install

[daveinpa 1]

This is by far the most convoluted and uneccessarily complex install i have ever seen.

 

When I try to install I get "ERROR

Could not extract file!

VFXCentral.exe"

when the file has ALREADY been extracted
 

and of course you have no live support
 

no phone number and no live support just a cop-out forum

i did not pay you to wade through a forum

FIX the PRODUCT

 

I down loaded the file 5 times and unzipped 5 time with the same result

[Keven Menard 658]

 

This is by far the most convoluted and uneccessarily complex install i have ever seen.

 

When I try to install I get "ERROR

Could not extract file!

VFXCentral.exe"

when the file has ALREADY been extracted

 

and of course you have no live support

 

no phone number and no live support just a cop-out forum

i did not pay you to wade through a forum

FIX the PRODUCT

 

I down loaded the file 5 times and unzipped 5 time with the same result

 

 

Hi,

 

A member of our team clearly answered your emails, even members of the direction (i.e. me) are aware of the way you treat members of our support team.

 

Not a lot of companies offer Live Support and with this kind of attitude, I'm glad we don't!

Use an appropriate language to get quality support.

 

Regards,

Keven

[daveinpa 1]

Keven,

 

Your "support team" was not helpful. He tried to blame it on the usual implying that I did not know what I was doing eg.:

 

1. Security software

2. Not installing as admin

3.The classic... try turning the computer on and off again

4 And finally"simply"install FSUIPC and this only after I got an error saying I needed FSUIPC... nowhere in software description did it say I needed this

5. Then he just left me hanging

 

A forum is NOT support, it is the new way of saving money and expecting users to solve each others problems. They are endemic with

small software companies.  

Many companies provide at least chat support or phone support.

 

I ended up solving the problem myself without ANY USEFUL help from him. It took me 3 hours.

 

I abhor forums... they have there purposes as a way for users to talk about the product, but they are not PRODUCT SUPPORT.

 

If you called your car company and they said we wont answer your question go to a forum to get user help, would you be happy?

 

Dave Ambrose

 

PS: If you want to see real customer support, try  Puget Systems.