PMDG B747F new download-Key not valid

[queenofsky-747-400 2]

Hello

 

I have to re-install the B747-400F (B747-400 installed alreday)

but when I insert the Key Code, it says is not valid.

I find my Details on PMDG Homepage after Log-In, I have the Order Number, but no valid Key.

On the instalation setup shows, must be a 5 Digit number!

 

Where can I find this number?

 

 

Thank you for your help.

 

 

Kind Regards

 

Stephan Ricci

CEO air Switzerland virtual Airline

[Speedbird 52 13]

Hello, for an issue like this I think PMDG should help you. But PMDG DID officially end support a while ago.

 

Kashif Eizdi

[queenofsky-747-400 2]

Hello Kashif

 

thank you for your answer.

i know that, so thats why I write here in this Forum.

 

 

Kind regards

 

Stephan Ricci

[scandinavian13 5,192]

 

 

i know that, so thats why I write here in this Forum.

 

That's not how you get in contact with us. This is the community support forum, where users help each other. The way you get support is by going to our support site, which is linked in my signature, below.

[queenofsky-747-400 2]

Thank you very much.

 

I did solve the problem.

 

Cheers

 

Stephan Ricci

[Andrew Ayad 1]

The best option would be to submit a ticket to PMDG at support.precisionmanuals.com, and they should be able to sort your issue out. 

[por930 51]

Thank you very much.

 

I did solve the problem.

 

Cheers

 

Stephan Ricci

Great you determined the remedy. What was the problem? As this may assist others later with similar issues.

 

Until v2 comes out, the old girl is still a great a/c. Until I can decide which platform I will remain with / go to, it maybe some time before I ever get v2. So I always try and take her out to keep the air frame active so to speak.

[queenofsky-747-400 2]

Hello

 

I am little bit shy to say how I solved the problem, but I will be honest and tell that in here.

After I did re-install my FS9 and more then 93 Scenerys, I never had to insert my Password from the Log-In from my Account.

Always I get a Key!

So, PMDG asked me, to insert the Email Address at puchase time, and the Order number.

Then the Password, and I always thought, that this should be a Key.

But it was my password from the Log-In at PMDG Homepage.

 

I just try, and after I click Validate its was working.

 

That is how I solved the problem.

 

Thank you all anyway for the help.

 

Kind regards

 

Stephan Ricci

CEO air Switzerland Virtual Airline