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marty2756

Unable to buy 737 NGX

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Hi

 

Yesterday I tried to buy NGX from PMDG site, using VISA credit card.

At first attempt I got a 'Error code 2: the transaction has been declined". Minutes later I tried again, as it could be a mistake entering one of the credit card numbers... but the same.

Then I saw over there about PMDG security mechanism to avoid repeated transactions , blocking I guess one hour after an invalid attempt. So, today

I tried again now, and I'm still getting the same error.

(Already verified its not a credit card limit or problem. I even used the same card yesterday to buy other fsx addon)

 

Pablo Daniel Martinez

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At first attempt I got a 'Error code 2: the transaction has been declined"

 

These error codes are generated by our card processor. If they declined it, there's a reason. You can submit a ticket to have one of us look into it, but you're probably much better off calling them (your card issuer) to find out what the reason was.

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These error codes are generated by our card processor. If they declined it, there's a reason. You can submit a ticket to have one of us look into it, but you're probably much better off calling them (your card issuer) to find out what the reason was.

I could finally complete the transaction and buy it. As you said, I had to call visa and ask for authorization. (Strange, as it was not needed for other addons I bought previously)

Ayway, thank you.

 

Pablo Daniel Martinez

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