Hi

 

Yesterday I tried to buy NGX from PMDG site, using VISA credit card.

At first attempt I got a 'Error code 2: the transaction has been declined". Minutes later I tried again, as it could be a mistake entering one of the credit card numbers... but the same.

Then I saw over there about PMDG security mechanism to avoid repeated transactions , blocking I guess one hour after an invalid attempt. So, today

I tried again now, and I'm still getting the same error.

(Already verified its not a credit card limit or problem. I even used the same card yesterday to buy other fsx addon)

 

Pablo Daniel Martinez

At first attempt I got a 'Error code 2: the transaction has been declined"

 

These error codes are generated by our card processor. If they declined it, there's a reason. You can submit a ticket to have one of us look into it, but you're probably much better off calling them (your card issuer) to find out what the reason was.

 

 

These error codes are generated by our card processor. If they declined it, there's a reason. You can submit a ticket to have one of us look into it, but you're probably much better off calling them (your card issuer) to find out what the reason was.

I could finally complete the transaction and buy it. As you said, I had to call visa and ask for authorization. (Strange, as it was not needed for other addons I bought previously)

Ayway, thank you.

 

Pablo Daniel Martinez

Enjoy the NGX, you're gonna love it!